CVG OUTSOURCING CO., LTD.

• Call management - Receiving all calls from customer within agreed repose time and log call in Help desk system - Provide solutions to customers via phone - Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner • Problem management - Provide remote diagnostic to customer system - Monitor progress of calls - Escalate call which exceed the “Service Level Agreement” criteria • Reporting - Prepare call log data for manage service report - Maintenance of call log data - Manage and document end user manual • Others as assigned by Project Manager/Helpdesk Supervisor

*Incident management Receiving incident or request from user Provide solutions to customers via phone or onsite support Analysis and solve the failure for HW. SW. application. Operation and Dispatch call to appropriate service partner *Problem management Provide remote dingnostic to customer system Monitor progress of calls. Escalate call which exceed the "Service Level Agreement" criteria *Reporting Prepare call log data for manage service report Maintenance of call log data *Onssite service Provide engineening on-site sertvice according to SLA *Others as assigned by Project Manager Helpdesk supenvisor

- มี ปสก.ดูแล server ไปจนถึง Could - ปสก. Unix ของ SUN , Solaris or AIX (IBM) - Oracle database - Advance troubleshoots computer system, including of hardware, software, network and peripheral equipment. Co-ordinate with internal process or partner/vendor for repairing and corrections process when necessary

* Call management - Receiving all calls from customer within agreed repose time and log call in Help desk system * Problem management - Monitor progress of calls - Escalate call which exceed the “Service Level Agreement” criteria * Reporting - Prepare call log data for manage service report - Maintenance of call log data - Manage and document end user manual - Monitor and analysis network report * On-site service - Provide engineering on-site service according to SLA. - Maintain inventory of IT hardware and software - IMACD (Install, Move, Add, Change, Delete) * Others as assigned by Project Manager/Helpdesk Supervisor

- To controlling, monitoring, reporting the IT budget plan, actual, gap reason, cost reduction, both OPEX and CAPEX. - .To control, monitor, report for project management both of IT Project and Business Project - To maintain, analysis, control and coordinate in IT Risks Management, Internal and External - .Audit and related. - To execute in role and co-work relate topic as assignment.