AWP Services (Thailand) Co., Ltd.

• Process all Medical claims, extended warranty claims having regard to the validity of the policy/claim, policy limits, the circumstances surrounding the claim, cost containment opportunities and Company service standard requirements/time-frames for the processing and finalization of all claims • Medical review and follow up medical information, claim assessment • Provide Claims Management reports as evidence of the service standards being achieved • Liaise with the Medical Assistance Coordinator as necessary in the management of emergency medical claims • Liaise with external providers as appropriate to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations • Liaise with internal – Travel Insurance Manager for the approval or decline claims • Prepare letters and other documentation as necessary subject to Company service standards • Provide optimum levels of customer service by answering any questions professionally, listening and developing a rapport with the customer and taking all necessary action to meet customer expectation and solve customer problems in a timely and efficient way • Provide quality follow through and excellence in service in all dealings with customers and client companies • Provide honest and fair assessment of status of workload to management • Ensure the status of claims handled reflects the true status of the claims • Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure • Prepare and submit reports to the Healthcare Manager as required Working Hours : Work on shift hours *08.00AM - 17.00PM *09.00AM - 18.00PM *10.00AM -19.00PM *11.00AM - 20.00PM Working Days : 5 Days per week ( Able to Work on Weekend and public holidays)

Essential Job Functions: • Handle call and e-mail from customers and providers • Provide information according to insurance policy and claim enquiries • Coordinate and support claim assessor • Perform other duties and special assignments as required Work Conditions: • Working Hours : 40 hours per week • Working Days : Shift day and night, 5 days a week • Flexible to work as shift, holidays, weekends. • Location: Head office, Bangkok

Essential Job Functions: • Handle call and e-mail from customers and providers • Provide information according to insurance policy and claim enquiries • Coordinate and support claim assessor • Perform other duties and special assignments as required Work Conditions: • Working Hours : 40 hours per week • Working Days : Shift day and night, 5 days a week 07:00-16:00, 13:00-22:00, 22:00-07:00 • Flexible to work as shift, holidays, weekends. • Location : Head office

- รับสายลูกค้าเพื่อประสานงานและให้ข้อมูลเกี่ยวกับผลิตภัณฑ์และบริการแก่ลูกค้า - ประสานงานกับฝ่ายที่เกี่ยวข้องเพื่อให้บริการแก่ลูกค้าอย่างทันท่วงทีและมีประสิทธิภาพ - โทรสอบถามความพึงพอใจกับลูกค้าเกี่ยวกับสินค้าและบริการของบริษัท ***รายได้อื่นๆ ได้แก่ โอที, ค่ากะ, เบี้ยขยัน, ค่ารับสาย และค่าเดินทาง*** ***ไม่ใช่งานขายประกัน***

Job Summary: The Technical Assistance Supervisor performs a key role in the Assistance Department. The position reports in the first instance to Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills, to manage relationships with customers. Essential Job Functions: - To shift manage and supervise a team of 100 employees - To handle inbound and outbound calls on productive way - To check the timely handling of all emergency roadside service and accident cases (claim) - To monitor agent contacting with customers to ensure that interaction with customers is conducted in a professional and courteous manner. - To monitor for call traffic, call agent management, team building - To monitor the accurate preparation and timely submission of work reports. - To monitor closely agents mainly under the following aspects: - Correcting call greeting - Correcting handling of all the case in all existing handling applications - Checking the correctness of information given to customer - Monitoring the agent’s work under the aspect of existing workflows, effectiveness and productivity Working Hours: 40 hrs. per week in shifts