ตำแหน่งงานนี้ได้ปิดการรับสมัครแล้ว สนใจตำแหน่งงานอื่นคลิกที่นี่

ผู้ประกอบการเข้าสู่ระบบล่าสุด
02 เม.ย. 2567
จำนวนผู้เข้าชม
718

เกี่ยวกับเรา

Join our global-scale IT team

MISO Digital Company Limited (MISO) was established in 2003. We are a part of MFEC Public Company Limited, one of the biggest IT company in Thailand.

Join our team to be a part of our IT Service Management, drive with industrial standard like ITIL v3, PMBOK and Agile, deliver enterprise-scale IT to local and global customer worldwide.

For a decade, MISO Digital Company Limited provide professional IT Services to wide range of customer. Also provide strategic asset; Service Desk, Desktop Support, Systems Engineer, Network Engineer to Project Management locally and globally.

Working at MISO Digital Company Limited will open the opportunities to enhance your skill and ability in various ways. We are always searching for brilliant employees with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded.

Employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire technology industry.

Join our team

Competitive salary and benefits among other company

Opportunity to enhance your enterprise IT skill

Get involved with world class project management and service operation

Deliver service in professional way

Learning the industry good practice and standard

Be the part to drive business of top global and local company

Always Learning

Career Path – Encourage employee to have improvement and self development

Development and Training – Soft skill, Project management, Microsoft, Cisco, ITIL, PMP, etc.

Certification – Microsoft, Cisco, PMI (PMP), OGC (PRINCE2, ITIL)

English Competency Program – Placement test and TOEIC test.

Learn More

For the details, please visit www.miso.co.th

Also visit our parent company www.mfec.co.th

Future awaits See More Open Position ดูตำแหน่งงานไอทีอื่น

ID Line: miso_hr

Apply now >> https://miso.freshteam.com/jobs

วีดีโอ

Service Desk Urgent!!!

สมัครงาน

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 2 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตปทุมวัน)

เงินเดือน(บาท) : 22,000 - 28,000

วันหยุด : ไม่ระบุ

เวลาทำงาน : ไม่ระบุ

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

•First level of IT service support and act as a single point of contact
Work and communicate in English (80%) and Thai (20%)
•Receive user’s problem via phone and email
•Problem via email must be raised as ticket within 30 mins.
•Create tickets (calls, incidents, requests)
•Assign tickets to proper assignment group
•Monitor and follow up tickets
•Verify resolution with user before close tickets
•User administrator tasks to support Indochina region
•Maintain Indochina customer care intranet to be updated
•Communicate News, Policy and IT update to user via email, intranet.
•Provide basic IT training to end-users
•Perform housekeeping user account
•Provide daily/weekly/monthly report e.g. KPIs report

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 22 - 32

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 2 - 5

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

- Bachelor degree in computer related field
- 2 Years experience in Service Desk, Help Desk in enterprise environment
- Experience in working with multi national or global company with users > 500
- Experience in working with multi tier/multi level IT organization support
- Experience in using IT Service Management Logging Tools (Remedy, HP Service Manager (SM), IBM Tivoli, ServiceNow, etc.)
- Problem analysis and troubleshooting skill
- Communication skill
- Service mind
- Good command in English both speaking and writing with 600 TOEIC score
- Understand basic concept of ITIL especially incident management process
- Basic knowledge of Hardware and Software (SAP is an advantage)
- Microsoft Windows, Microsoft Office, Microsoft Office 365 (including Visio, Project, OneNote)
- Microsoft Outlook, Microsoft Exchange o Windows Server and Active Directory
- Printer troubleshooting o Network, wireless troubleshooting
- IP Phone and PABX concept
- Other software i.e. Adobe Acrobat, Photoshop etc.
- Other emerging technology i.e. Mobility, Wi-Fi etc.
- Ticket Management concept
- Basic HTML