CUSTOMER SUCCESS - Digital Marketing Agency

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 1 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตห้วยขวาง)

เงินเดือน(บาท) : 50,000 - 65,000

วันหยุด : วันเสาร์, วันอาทิตย์

เวลาทำงาน : ไม่ระบุ

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

- Coordinate with assigned clients to ensure of end to end process of email marketing services starting from getting brief of requirement, approval of media, go live and evaluate feedback
- Able to design media in basic functional such as Responsive, Resizable etc
- Building, testing and deploying multi channels marketing campaigns (email/SMS/social marketing software.)
- Able to coordinate with related party to setup automated campaigns and complex forms
- Able to develop a custom script to meet the clients' requirement with specific standard timeline and within budget

Key Result Areas
ACCOUNT MAANGEMENT AND BUSINESS DEVELOPMENT
50%
- Key Account Management for maintain relationship and upsell
- Acquire new business partners for sales target
- Setup automated programs, data automation, triggered campaigns and setup complex forms.
- Is familiar with Event Exports and API to assist clients and/or 3rd party vendors
- Develop custom scripts to meet the clients' need.
- Manage projects thoroughly within timeframes and within budget. Should highlight direct report line and team members beforehand if project is not moving as suggested.
- Interact with clients on a daily basis to answer questions regarding the multi channels marketing platform via phone, email, web
- Resolve client issues, proposing solutions and escalating to the appropriate person to the point of resolution

TROUBLESHOOT
10%
- Able to understand the application thoroughly to be able to troubleshoot
- Work with Account Manager to understand the issue and help find workaround
- Alias with Tech for bugs. Update team members on ongoing ticket

SETUP
20%
- Understand technical requirements and design/execute campaign by coding HTML emails, and utilizing image slices provided by client;
- Manage our clients' subscriber databases, including creating and updating their lists and segmenting data for targeted multi-channels campaigns;
- Provide correct segmentation logic to target correct audience.
- Able to setup add-on solution to multi-channels platform, including 3rd party add on.

TEST & EXECUTE
10%
- Conduct thorough internal testing to ensure that images have been loaded properly, links are working, email can be accessed across multiple browsers;
- Provide test email to client to enable testing on client site;
- Work with client to overcome any identified issues, and obtain approval for deployment from client;
- Deploy campaigns on multi-channels platform

INTERPRET RESULTS OF CAMPAIGN
10%
- Analyze data and provide a weekly report to the client which interprets results of multi-channels campaigns
- Come up with strategies to help clients build and improve marketing campaigns
- Able to interpret reporting from add-on solution to multi-channels platform including 3rd party add on

คุณสมบัติ

เพศ : ชาย , หญิง

อายุ(ปี) : 24 - 35

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 3ปีขึ้นไป

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

- Age not over 35 years old
- Min 3 years of experiences in Email marketing or related marketing in any industry preferably Financial services, Hotel, Hospitality, Retail and E-commerce
- Min 2 years of sales experiences in acquiring new business or retaining existing clients
- Direct experience of using email/SMS/social marketing software is preferable
- Proficiency in JavaScript, HTML, CSS and SQL
- Exposure to databases and query tools like MS SQL and Microsoft Access and Microsoft Excel for managing data and performing quantitative analysis
- Basic knowledge Web or graphics design experience (ie. Adobe Photoshop, Illustrator, Dreamweaver, Fireworks)
- Strong leadership, negotiation and interpersonal skills
- Good problem solving and coordination
- Sense of responsibilities and hands on
- Strong business presentation and analysis
- Good command in Thai and English both written and Oral

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