ตำแหน่งงานนี้ได้ปิดการรับสมัครแล้ว สนใจตำแหน่งงานอื่นคลิกที่นี่

ผู้ประกอบการเข้าสู่ระบบล่าสุด
01 ม.ค. 2513
จำนวนผู้เข้าชม
474

เกี่ยวกับเรา

This company was founded in 2017 by four co-founders who come together from different various industries but share same values and believes in driving Best Practices in consulting and recruitment business and to help our clients put the Right Talents to the Right Positions at the Right Times under a highly competitive market environment. We specialized in Mass and Executive recruitment for Retail, IT & E-Commerce, Telecommunication, Trading, Banking, Finance and Insurance industries especially in Marketing, Sales, Business Development, Product, Accounting and IT positions

With more than 10 years experienced in this field, our management team has many successful stories, know-hows, hiring techniques and processes to understand clients on their professional demands and time constraints. Our passionate team members aim to offer concrete inputs, ideas and find most suitable and effective workforce solutions to our clients.

วีดีโอ

Customer Engagement Representative

สมัครงาน

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 2 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสาทร)

เงินเดือน(บาท) : 15,000 - 19,000

วันหยุด : ไม่ระบุ

เวลาทำงาน : 09:00 - 18:00

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

Responsibilities
• Handle large amount of inbound and outbound calls on a timely manner
• Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customer feels supported and valued.
• Follow communication “scripts” when handling different topics
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up sell products when they arise
• Build sustainable relationships and engage customers by exceeding expectation
• Frequently attend call center skill training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Where appropriate, making sales or recommendations for products or services that may better suit customers’ needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.