Control processing of requests, incidents and changes.
Track and monitor the problem to ensure a timely resolution.
Supervise process management of IT assets.
Ensure quality of IT service provided to 450 users (communication services: Email, video conference,
VoIP, internet access... and user services: Desktop and laptops, trainings and support...)
Organize and conduct user training sessions.
Provide 2nd level IT Support, and if necessary 1st level technical support on computer software and
hardware in a corporate network environment.
Propose and participate in improvements on processes and documentation.
Maintain and control IT assets inventory, source software and hardware for IT team and handle the
purchase process internally with departments involved
Control processing of requests, incidents and changes. Track and monitor the problem to ensure a timely resolution. Supervise process management of IT assets. Ensure quality of IT service provided to 450 users (communication services: Email, video conference, VoIP, internet access... and user services: Desktop and laptops, trainings and support...) Organize and conduct user training sessions. Provide 2nd level IT Support, and if necessary 1st level technical support on computer software and hardware in a corporate network environment. Propose and participate in improvements on processes and documentation. Maintain and control IT assets inventory, source software and hardware for IT team and handle the purchase process internally with departments involved
Control processing of requests, incidents and changes.
Track and monitor the problem to ensure a timely resolution.
Supervise process management of IT assets.
Ensure quality of IT service provided to 450 users (communication services: Email, video conference,
VoIP, internet access... and user services: Desktop and laptops, trainings and support...)
Organize and conduct user training sessions.
Provide 2nd level IT Support, and if necessary 1st level technical support on computer software and
hardware in a corporate network environment.
Propose and participate in improvements on processes and documentation.
Maintain and control IT assets inventory, source software and hardware for IT team and handle the
purchase process internally with departments involved
