Provide support to sales representatives in the field and to deal with customers or prospects who contact a company’s sales department. Salesforce Support The sales support team carries out a number of functions to help sales representatives do their job more effectively. They contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery. They provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships. They handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office. Sales support teams may also arrange travel or accommodation for sales representatives and process their claims for business expenses. Order Administration Order administration is an important responsibility of the sales support team. They handle incoming orders from sales representatives or via mail, telephone, e-mail and online ordering. They enter details of the order on the company’s computing system and check that it includes the correct price, discount level and product requirements. They check stock availability or production schedules and forward the order details to production and distribution departments. They send an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery Records Sales support teams create and maintain customer records, updating details when contacts change or when customers request quotations or place orders. They also log any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.