กลุ่มบริษัทจันวาณิชย์

Account Manager is a crucial part of the company’s success. The account manager is the center of communication between Ripples’ internal function and brand partners. In this role, you’ll be able to drive the brand’s e-commerce performance and experience the e-commerce business from start to finish, seeing the entire process of how to make the brand grows in the e-commerce landscape. What you’ll do: - Preparing joint business plans and driving weekly/monthly/quarterly/annual reviews of performance against targets - Coordinating cross-functionally with brands and sales and marketing teams to deliver the right solution and results. - Planning promotional campaigns and coordinating execution with brand partners - Conducting regular analysis on sales, traffic, conversion, and customer funnel. Generate insight to guide promotional and marketing input. - Day-to-day operations on executing graphic briefs, store set-ups, cutting & uploading banners, and campaign submissions to platforms - Create reports and provide necessary insights to internal and external teams. - Participate or lead in ad-hoc projects across functions.

- Strategize and manage online marketing campaigns across all major online marketing channels (Facebook, Google, TikTok, and KOL) for clients across various categories. - Optimize marketplace’s marketing tools such as Shopee Keyword Ads, Targeting Ads, Search Ads, Lazada Search ads, and Lazada Affiliate Marketing solutions. - Coordinate cross-functionally with brands and commercial teams to deliver the right solution and results. - Increase the company’s marketing revenue by cross-selling or up-selling marketing solutions to clients. - Create reports and provide necessary insights to internal and external teams. - Lead new marketing initiatives and innovation to improve campaign performance and customer retention. - Participate or lead in ad-hoc projects across functions.

Business Development Associate represents the company’s capability and credibility. Business Development Associate is entrusted to build connections with potential brand partners and offer any meaningful solutions that can grow and solve their business. In this role, you are expected to quickly understand both Ripples Commerce and brand partners’ business model in order to build service models that will benefit both Ripples and brand partners. This is a unique opportunity to join a rapidly growing company during its set-up phase. We offer a highly competitive compensation package that reflects your skills, experience, and the value you bring to our team. What you’ll do: - Collaborate closely with our founders to gain an in-depth understanding of Ripple Commerce's suite of services, enabling you to provide tailored recommendations and strategic solutions to clients. - Serve as a trusted advisor to potential clients, offering expert guidance on eCommerce strategies, industry best practices, and emerging trends. - Develop business plans and pitch decks to propose to potential business partners. - Collaborate with cross-functional team to conceptualize, design, develop, and execute the project, including go-to-e-commerce sales and marketing strategy in both current and new avenues - Develop and expand network and business relationships as well as develop, maintain, and strengthen the business partnershipand/or alliance to grow business in the long run. - Act as a brand ambassador for Ripple Commerce, representing the company at industry events, conferences, and networking opportunities. - Monitor and analyze market trends, competitor activities, and client feedback to identify areas for improvement and develop

- จัดทำสื่อ PowerPoint Presentation และมีความรู้กว้างด้าน System Architecture - จัดหาและออกแบบ Solution เพื่อตอบสนองความต้องการของลูกค้าหรือ TOR (Terms of Reference) รวมทั้งรับ Requirement จากลูกค้าโดยติดตามความคืบหน้ากับลูกค้าอย่างต่อเนื่อง - จัดทำ Compliance Specification, TOR จัดหาอุปกรณ์เพื่อทำ POC (Proof of Concept), BOM (Bill of Material), จัดทำ Demo ต้นแบบ, จัดทำเอกสารข้อเสนองบประมาณ, เอกสาร Proposal และอื่นๆเพื่อสนับสนุนงานขายและการบริหารโครงการ - บริหารและดูแลทีมงานด้าน Operations เพื่อให้โครงการเดินไปอย่างต่อเนื่องตาม SLA ที่กำหนด, รับผิดชอบในการพัฒนาตามความต้องการของลูกค้าและนโยบายของบริษัท โดยคำนึงถึงกำไรและต้นทุนอย่างมีประสิทธิภาพ - ตรวจสอบและรวบรวมเอกสารรายละเอียดคุณลักษณะเพื่อให้สามารถส่งมอบได้ทันตามความต้องการของลูกค้า - ติดตามประสานงานกับ Partner หรือ Vender พร้อมทั้งช่วยเหลือและแก้ปัญหาต่างๆ - สรุปรายละเอียดงานพร้อมนำเสนอความก้าวหน้าของงานให้กับผู้บริหารรับทราบทุกสัปดาห์ - งานอื่นๆนอกเหนือตามที่ได้รับมอบหมาย

- Conduct and monitor live streaming session on marketplace and social commerce platform, 2-3 hours per session, minimum of 2 sessions per day - Create live streaming content in order to promote featured products, campaign and promotion for both customer engagement and sale conversion - Be able to operate and monitor live session through platform seller centre, such as pin basket, create and distribute interactive voucher and promotional price adjustment during live session - Provide adequate product information and be able to advice or recommend live audiences according to their concerns or questions - Promptly respond to live audience and customer inquiry through chat feature on marketplace and social commerce platform - Resolve customers’ concerns and answer customers’ questions with best ability - Engage and respond to customer’s review on all platforms with appropriate set of reply - Prepare product and customer reports by gathering data collected during customer interactions - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution