INTEGRATED RETAIL (THAILAND) COMPANY LIMITED

Employer Last Login
20 Jan 2026
Visitor
101

ABOUT US

Integrated Retail is a leading retail technology partner in the Asia Pacific region, dedicated to helping fashion, lifestyle, and consumer packaged goods retailers grow and scale. With a strong presence in Singapore, Thailand, and Indonesia, our solutions currently power over 3,000 storefronts and facilitate more than US$1 billion in commerce annually.

We don’t just sell software; we provide complete digital transformation. From best-in-class POS systems (like Cegid Retail) to AI-driven innovations and omnichannel integration, we partner with our clients to future-proof their businesses. Joining us means working with a diverse, multilingual team that combines deep industry expertise with cutting-edge technology to support some of the most dynamic brands in Asia.

Positions

Urgently required

Support Engineer (Cegid Retail & POS Solutions)

Customer Support: Act as the primary technical contact for clients via email, ticketing system, and phone. You will handle inquiries ranging from "How do I do this?" to "System down" critical alerts. Cegid & Proprietary Troubleshooting: Diagnose and resolve L1/L2 issues related to Cegid Retail and our internal software solutions. Incident Management: Log, track, and manage support tickets ensuring all issues are resolved within agreed Service Level Agreements (SLAs). SQL & Data Analysis: Run SQL queries to investigate data inconsistencies, transaction errors, or stock discrepancies within the POS database. Onsite Visits: Travel to client stores or HQs (approximately 20% of the time) for hardware setup, emergency onsite debugging, or project rollouts. Documentation: Maintain a knowledge base of common issues and fixes to help both customers and internal teams.

Salary (Baht) : 25,000 - 30,000

Bangkok All

Total 1 items

Somchai Singh

INTEGRATED RETAIL (THAILAND) COMPANY LIMITED 168/73, Moo 12 , Bang Kaeo, Bang Phli, Samut Prakarn 10540 Thailand

Tel. 0837800040
https://integratedretail.com

Expedition