NITERRA (THAILAND) CO., LTD

• Investigate and resolve system issues related to ERP and business applications such as Microsoft Dynamics 365, FlexNet, and Asprova. • Register, update, track, and follow up on incident tickets in Dynamics 365 to ensure timely resolution. • Coordinate with users and support teams to analyze issues related to ERP systems, planning systems, and other business applications. • Develop user manuals, training documents, assessments, and summarize training results and evaluations. • Conduct user training and system testing for new applications and system enhancements. • Monitor, troubleshoot, and recover data interface issues, including EDI and system integrations. • Perform basic data queries, develop simple VBA programs, and create basic reports to support business operations. • Carry out assigned tasks and projects from supervisors to support IT and system operations.

• Provide strategic leadership and clear vision by supporting the Board and Sales & Marketing teams in developing long-term and annual business plans, as well as tracking and reporting progress against these plans. • Lead the preparation of the annual Sales & Marketing report, summarizing achievements, performance, and progress against short- and long-term objectives. • Drive revenue growth, profitability, and long-term customer retention. • Set clear, measurable goals and KPIs for the Sales and Marketing teams in alignment with business strategies. • Monitor target market responses to marketing initiatives and adjust strategies accordingly. • Analyze sales data, inventory, delivery performance, order trends, market demand, and competitor activities to develop effective sales and marketing strategies. • Achieve monthly and annual sales targets through effective planning and execution. • Monitor budget utilization, analyze cost effectiveness, and report on marketing and sales budget performance. • Evaluate distributor performance and expand business opportunities into new markets and territories. • Build and maintain strong relationships with both direct and indirect customers through regular communication, meetings, and performance reviews. • Lead, coach, and develop team members by conducting performance appraisals, coaching, and counseling to enhance individual and team performance. • Develop and maintain a sales forecast to support strategic planning and business growth.