3P Professional co.,ltd

- ตรวจสอบความสะอาดของผ้า ก่อนนำส่งแต่ละแผนกของโรงพยาบาล - ขนส่งผ้าเปื้อนจากทางโรงพยาบาลสู่โรงซัก - นำส่งผ้าสะอาดให้แต่ละหน่วยงาน - ตรวจนับสต๊อกผ้าคงเหลือตามแต่ละหน่วยงาน - ตามข้อตกลงของบริษัท

Client Services and System Configuration: Provide comprehensive client services including system configuration to ensure clients can effectively use the company's software products. Customer Support: Offer technical support to customers, primarily through email, to resolve their issues and answer queries about the software. Project Coordination: Assist the department or Project Manager in coordinating project implementation, ensuring that customer service needs are met throughout the project lifecycle. Remote Support Services: Provide remote support services, which may include troubleshooting, software updates, and configuration changes to resolve customer issues. Training Support: Offer training support to customers, helping them to understand and maximize the use of the software's features and functionalities. Data Management: Manage data collection, importation, and analysis to support customer service processes and to improve product offerings based on customer feedback and usage patterns. System Operation: Ensure the smooth daily operation of the software system, monitoring for issues and addressing them promptly to minimize downtime. Issue Resolution: Address customer issues promptly and efficiently, in line with company requirements and service level agreements (SLAs). Supplementary Client Services: Deliver additional client services such as account management, feedback collection, and ensuring client satisfaction. Documentation and Knowledge Base: Contribute to the creation and maintenance of documentation and the knowledge base to assist customers in self-service and to improve support efficiency. Communication: Maintain clear and professional communication with customers, providing them with timely updates and information regarding their issues or requests. Feedback Loop: Use customer interactions to provide feedback to the product development team for continuous product improvement. Escalation Management: Manage the escalation of complex issues to higher tiers of support or to the appropriate internal teams for resolution. Performance Monitoring: Monitor and report on individual and team performance metrics related to customer service and support. Continuous Improvement: Actively participate in efforts to improve customer service processes, support tools, and overall customer experience.

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