Adecco Rama IV Recruitment Ltd.

• Develop and execute merchandising activities to support GMV driven campaign 1. Lead and ensure best in class execution in each online platform to deliver optimal customer experience 2. Develop and monitor products and brand contents in each online platform to increase conversion rate both during baseline and campaign period 3. Work collaboratively with cross functions and platform to maximize assets and resources to deliver optimal customer experience 4. End-to-end execution for after-sales service cases • Online platforms’ proofing and troubleshooting to deliver optimal customer experience 1. Gate Keeper to ensure flawless execution in platform 2. Monitor and feedback OOS issue immediately to each relevant party 3. Walk the stores daily and feedback opportunity to each relevant party 4. Be the content expert, Fix content related problems 5. Price-monitoring VS competitors 6. Realize online competitive intelligence to maintain the brand’s competitive advantage by feedback to each relevant party to take further action

• Administrative support commercial operation function on day-to-day basis. (Example Seller Center management, SAP, After sale process and etc.) • Responsible for Inventory & product management in all related areas. (Example Upload stock, Sync stock, Active/Inactive products and etc.) • Set up campaign in Seller Center system or internal system (Example discount, coupon, products live screaming, flash sale, GWP and etc.) • Other administrative tasks as assigned. (Example Shop on Shop decoration, Store information, Check lists and etc.)

• Receive bills / pay checks to the department. • Accuracy control and sort the leaves as usual for taxes • The receptionist reports the money transfer check payment. • Set up Oracle debt. • Do OCR the truth.

1.Coordinate with the platform, agency and related teams to implement the plan to achieve the goals. 2.Plan with the team to come up with a campaign promotion each month. 3.Analyze sales summary together with marketing in photo shots 4.Think and make shot video content to gain followers. Targeted engagement 5. Liaise with the agency and all relevant parties. To participate in campaign promotion, Live session, coordinate Kol, Influencer to do affiliate program. 6.Coordinate and provide details about products in the maintained platform with the desired parties. 7.Coordinate with the Graphic department to do AW in various campaigns.

• Answering customers' inquiries via Platform Online Chat, Email, and social media. providing the right information. • Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services. • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs • Building lasting relationships with clients and other team members based on trust and reliability. • Utilizing software, Brands databases, scripts, and tools appropriately. • Understanding and striving to meet or exceed metrics while providing excellent consistent customer service. • Making sales or recommendations for services that may better suit customers’ needs. • Taking part in training and other learning opportunities to expand knowledge of the company and position. • Adhering to all company policies and procedures.