IT Support Engineer

หน้าที่และความรับผิดชอบ

• Incident Management: Log incidents, perform initial troubleshooting and diagnosis, update tickets, coordinate with resolver teams, and confirm ticket closure.
• EUC and Desk-Side Support: Provide onsite troubleshooting for desktops, laptops, operating systems, applications, and end-user service requests.
• Hardware Break-Fix: Troubleshoot hardware issues, replace equipment, coordinate loaner devices, and liaise with OEMs/vendors for warranty repairs.
• IMACD Services: Handle installations, moves, additions, changes, and disposal activities (subject to client approval).
• Smart Hands Support: Provide basic onsite assistance for network devices, routers, switches, servers, printers, and other IT infrastructure under the guidance of remote teams.
• sset Management: Update asset inventory, track stock, manage equipment lifecycles, and maintain records of asset movements.
• Device Wiping and PC Refresh: Perform secure device wiping using client-provided tools and assist with end-user device refresh activities.
• Printer and Meeting Room Support: Handle first-level printer troubleshooting, coordinate consumables, and support video conferencing equipment, projectors, and meeting room devices.
• Additional EUC Support: Support Citrix virtual desktops, thin clients, endpoint security, BitLocker, network patching, scanners, and desktop telephony/VoIP

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Proven experience in IT Support, Helpdesk, or IT Infrastructure.
• Basic English communication skills are required.
• Strong problem-solving abilities and a proactive, service-minded attitude.

สวัสดิการ

• ตามข้อตกลงของบริษัท

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

การเดินทาง

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การเดินทางเพิ่มเติม : Location: Nestle (Thai) LTD,.(Pathumthani)