Madan Holding

Develop and implement sales strategies and action plans to achieve hotel revenue goals. Lead, motivate, and manage the Sales Team to meet individual and departmental targets. Identify new business opportunities and maintain strong relationships with existing clients. Oversee corporate, leisure, MICE, and online travel agent (OTA) segments. Conduct regular market analysis to identify trends, competitor activities, and new opportunities. Work closely with the Marketing and Revenue teams to develop promotional campaigns. Represent the hotel at trade shows, sales missions, and networking events. Monitor and analyze sales performance reports, forecasting, and budgets. Negotiate contracts and rate agreements with clients and travel partners. Ensure compliance with brand standards and maintain a high level of professionalism in all client interactions.

Welcome and assist guests during check-in and check-out processes. Provide accurate information about hotel facilities, services, and local attractions. Handle guest requests, inquiries, and complaints professionally and promptly. Coordinate with other departments to ensure guest satisfaction. Perform cashiering duties such as posting charges, settling bills, and balancing cash float. Maintain a positive attitude and professional appearance at all times.

Oversee daily operations to ensure smooth and efficient service. Lead, coach, and motivate team members across departments. Monitor performance, control costs, and improve operational efficiency. Maintain service standards and ensure guest satisfaction. Coordinate with management to support business goals. Minimum 2 years of proven experience as a Food & Beverage Manager or in a higher managerial role.

Design and produce all marketing and promotional materials for the hotel, including posters, flyers, menus, gift vouchers, promotional signs, and printed media. Create digital content and artwork for online platforms such as Facebook, Instagram, Line OA, website, and email marketing. Maintain and develop visual consistency for both Head Office (Bangkok) and Pattaya Branch, ensuring alignment with the hotel’s brand identity. Collaborate with the Marketing team and other departments from both locations to support sales promotions, events, and marketing campaigns. Conduct photography and video shoots for hotel activities, promotions, guest experiences, rooms, and F&B outlets. Organize and manage artwork files, templates, and digital assets for future use. Provide design and creative support for events, CSR projects, and internal communications. Perform other duties as assigned by the Management.

Supervise daily operations and maintenance activities of all technical systems, including electrical, mechanical, air conditioning, plumbing, and building facilities. Assign tasks and monitor performance of engineering staff and technicians. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure maintenance standards are met. Respond promptly to maintenance requests and breakdowns to minimize downtime and inconvenience. Ensure preventive maintenance schedules are properly implemented and recorded. Support energy-saving initiatives and ensure all equipment operates efficiently. Maintain inventory of tools, spare parts, and materials; report shortages to Chief Engineer. Ensure compliance with hotel safety standards and local regulations. Provide training and coaching to technicians and engineering staff. Prepare reports on maintenance activities and update maintenance logs.