I-AGREX Thailand

BPO(Business Process Outsourcing)

Cooperate with AGREX INC. and TIS INTEC GROUP, and provide service.

Authorized by BOI( The Board of Investment of Thailand), we provide work permit to our staff. By taking advantage of this merit, we provide bilingual support by local Japanese 24 hours a day, 365 days a year at low cost.

[Characteristic of overseas BPO service]

Employ local Japanese●Communicate in Japanese without any discomfort 
●Handle bilingual ( English, Thai, Vietnamese )
●Have IT skill/ Business skillProvide service at low cost●Secure same quality level with inside Japan
●Set unit price at same price even during holidays and evenings
　→24hours 365days service
●Further efficiency by assigning thai staff
　→Monitoring work without requiring JapaneseSecure support system●Cooperate with proven local BPO companies
　→Possible to utilize backup facilities
●Set up service support department inside Japan
　→The system providing one stop service

[Voice service menu]

①Inbound Call●Customer support 
●Technical support 
●Accept order
●Internal system helpdesk②Outbound Call●Marketing research for Thai and ASEAN countries
　- Acquireing questionnaire and appointment
●Telephone sales (Up-sell, Cross-sell )
●Appointment
●Contract renewal

[Non-voice service menu]

①Website monitoring●Website monitoring
　- Image monitoring (Video, Picture)
　- Text monitoring
　- Server monitoring (Alert monitoring)
●Mail receiving support
●Making of website
●Making of SEO text
●Processing of picture
●Debugging work (Game, Application)
●Creation of graphic 
　- Creation of 3D images
　- Pictograph( decoration mail), Creation of frame
　- Creation of character
　- Background, Creation of item②Management services●Data entry
●Data cleansing