โรงแรมเรเนซองส์ พัทยา รีสอร์ท แอนด์ สปา

Maintains good quality products and presentations according to company standard (i.e.) use records and recipes. Follow up the usage of food production charts. Maintains and responsible for the completion of the control report (i.e) temperature checklist cleaning schedule, work order, etc. Maintains food safety and protection, to include dating, proper storage and rotation, etc. Assists associates to complete the job assignment in a safe and professional manner. Assist in maintaining clean and sanitized food preparation areas. Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering. Perform any reasonable request made of management which is not life threatening or against the law. Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Above all, to lead by example through a “Hands on” approach to motivate our Associates to excel. Perform other duties as assigned by supervisor

To ensure all duty shift procedures are being carried out and recorded on shift check – list. To ensure the associates grooming and appearance are according to the hotel and department standard. To ensure all guest requests are handled in a polite, efficient manner and a high level of guest service is consistently maintained. To ensure a high level of cleanliness and hygiene standards in your area and met according to standard To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel To take the initiative of maximizing the hotel revenue especially the concerned area i.e. hotel outlet dinning, Business centre, Limousine and room up selling. To ensure that all associates in the responsible area maintain a friendly and professional personality while on duty. To advertise, sell and co-ordinate excursions for guest. Sightseeing in and around Bangkok as well as all major tourist attractions in Bangkok In-house and outside promotions / Flight and travel schedules Shopping Facilities/Special events, performances, exhibitions. To ensure that all the correspondence for VIP will be checked one day prior to arrival and all the necessary arrangements are done accordingly. To be able to conduct hotel tours and show rooms whenever required. To solicit guest comments and handle the guest complaints effectively and in a professional way. To ensure that Guest Service agent will standby in the lobby at all time. To ensure that Guest Service Agent have a complete knowledge of hotel policies and procedures. To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program Thank customers and invite our guests to return. Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures. Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

Set and meet sales objectives and targets. Develop new business for the property and maintain business relationship with potential and existing accounts. Performs his/her duties within the framework defined by the Head Office and hotel norms and by internal regulations. Ensures the fulfillment of client’s requirement and commitment based on assigned market. Sell guest room, banquet room and other facilities, follow up old accounts and to constantly seek for new accounts through sales calls, building blitzes, newspaper lead or other sources. Sell guest rooms, banquet room and other facilities such as special promotion packages by physical sales call and telemarketing. Research and report market intelligence and competitive information such as average rate, sales activities, and special promotional campaigns. Establish strong account base and maintain good relationship with clients, both bookers and In-House guest. Develop regular sales action program in consultation with DOS/DOSM in order to achieve individual goals and objectives. Make a minimum of 5 or more calls per day. Organize regular visits in accordance to a predetermined plan. Ensures the availability of after-sales services to clients. Assist in the annual planning of his/her designated market in coordination with the DOS/DOSM. Maintains and updates database of designated clients for client servicing and property information updates and direct mailing campaigns. Submits Weekly sales reports and client’s feedbacks to DOS/ DOSM

To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club. Receive daily worksheets for Room Attendants and briefing from Executive Housekeeper or Director of Rooms acting as Rooms Coordinator in allocating the house every morning. Staff location (which Room Attendants to which floor Rooms to be covered (productivity required for the day) VIP arrivals or special requests (foam pillows, chemical free room’s etc.) Casual staff allocation and length of working time Read the Housekeeping logbook every day for any noted relevant to their areas of that needs their attention or response. This briefing will also give staff the opportunity to communicate their feedback on all matters relating to their work. The briefing can also be used for general training purposes. A supervisor’s role is first and foremost to ensure that the high standard of cleanliness and quality is maintained as well as audit team for productivity figures. Check all VR VIP arrival rooms first thing to make sure all is in perfect order as per VIP arrival LSOP guidelines. Ensure that guest corridors, guest lift areas as well as pantries and service areas are kept clean and tidy. If a corridor needs to be vacuumed and/or dusted supervisors are to firstly see if a horseperson on duty can do this task. If no other resources are available, supervisors will be expected to carry out the task themselves. Corridors are vacuumed and dusted every day by the horseperson. Randomly inspect 2 rooms per floor every day and submit an inspection sheet. These two rooms are in addition to the rooms cleaned by the Room Attendant. These inspection sheets are to be reviewed on a daily basis with the Housekeeping Manager or Director of Services Coordinate with the Uniform Room Attendant for special cleaning requests from Front Office and/or guests. Ensure that assigned working hours and breaks are strictly adhered to by themselves primarily, and the floor associates accordingly. To perform all jobs in an efficient manner to achieve a productivity level of merit. Housekeeping Department at daily briefing. Attend training sessions and meeting as required. Perform tasks as requested by management.

Ability to write press release. Drafting routine release for approval of the Director of Sales & Marketing with advisory by native speaking editor Working with the photographer on social function, property events, to supervise the photo taking for press release. Coordinate during photo shooting by local media/ brand approved photographer With Director of Sales & Marketing, work to strengthen relationships with members of local press by regular entertainment, which is part of the process of getting press releases placed and receiving favorable coverage of the hotel’s activities to increase resort visibility and change for media exposure . Development and keep current a full list of all local daily, weekly and monthly publications and identify suitable contacts with addresses and relevant numbers and email addresses. Assist the Director of Sales & Marketing on relevant promotions / projects / activities and joint promotions. Ensure local media is informed of all special events, in house promotions, visiting VIPs through direct contact press releases, etc. Assist with media invitations for press conferences, special events, promotions etc. Co-ordinate media familiarization visits for all departments concerned, liaising with relevant operational staff. Assist with sales in hotel site inspection as required with meeting and conference organizers, who have high potential media value. Assist the Director of Sales & Marketing Communications and other departments as required on relevant promotions/ projects/ activities and joint promotions. Assist Director of Sales & Marketing in coordinate with hotel partners in terms of the co-promotion programs by submitting information required by partners. Support the Director of PR & Marketing Communications in the development of team members in the fundamentals of hotel media relations Monitor daily media, both local & overseas, and identify relevant material for highlighting and routing, which relates to the hotel, economy or local hotel industry. To ensure that all clipping files are maintained accordingly. Ensure that the media advertising rate files-local and international wherever possible are up to date. Prepare, and update press kit to be ready for media once requested. Maintains constant communication with other Managers in the Department and throughout the hotel as necessary. Knows how and when to impose deadlines and delegate tasks. Demonstrates self-confidence, energy, enthusiasm, and leadership by example. Has effective public speaking and presentation skills; presents ideas, expectations, and information in a concise, well-organized manner.