Sephora Thailand CO.,LTD

Main aim: Bring great experience to customers and create love mark, aiming to fulfill Sephora Vision. Deliver store performance target, sales and conversion rate while fulfilling operational duties., Customer services : Meet and exceed by providing consultation, sharing of knowledge, and make-up service to our customers. Responsible to work according to Hygiene rules and regulations. Implement Gift-wrap and products-trial in store. Provide the best service and experience through Sephora Attitude., Sales Management : Welcome customers in best grooming and uniform. Provide Consultant Services and suitable products to customers and after a comprehensive understanding of their need. Be able to give exceed expectation to customers with Link, Up and Cross sale techniques, where offers fit customer's need. Know daily and monthly sales target and retail KPIs and able to deliver., Training and development : Enroll and complete SEPHORA University's Basic training and examination. Know products well after participating and complete different training from Brand or Area trainer. Share best practice to other BAs and support each other for learning and growing. Attend in-store training conducted by store leader., Zoning Management : t-up and check merchandising presentations in responsible zone, and finish Replenishment timely. Ensure gondola and drawer cleanliness are maintained. Protect fix assets of company, like desk, chair, computer, etc., Cashiering : Attend assigned training and test to become a certified cashier by acknowledging company policy and procedures. Properly handle customer with their merchandising at cashier counter. Strictly follow up CRM policy and procedure to avoid any CRM fraud case happen to our customer., Stock Management : Support Store Manager to secure the shortage and Safety in store. Make a prompt statistic of soon-expired product and sell by FIFO. Participate in product receiving, transfer and inventory and make proper record for reference. Always keep stock room clean and tidy.

Customer services : Be a role model for customer service and meeting or exceeding customers’ expectations. Drive a service and sell culture in the store. Ensure that every team member is trained on service standard and the standard is practice consistently. Monitor customer satisfaction and feedback systems to drive continuous service improvement. Manage and resolve customer’s feedback. Constantly focus on new members recruitment (CRM) to achieve the KPI set., Store performance and monitoring : Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience. Set and communicate the KPIs targets to the team during the daily briefing and hourly sales achievements and take prompt action to achieve final goal when necessary. Be operationally hands on, working with the team on the sales floor to achieve KPIs set. Analyze the sales, KPIs, store’s activity and propose action plan to the Store Manager on a weekly and monthly basis. Participate to cost management control. Assist the Store Manager in monitoring closely the store Profit and Loss., People development : Lead service by example. Plan a well-organized store roster according to daily traffic and sales trends, optimizing the team resources. Schedule staff to properly serve customers, drive sales and execute tasks. Manage the recruitment and training of store team members. Ensure all HR policies and procedures are adhered to. Create a high-performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including activ ly managing poor performance. Work with the Store Manager to identify and develop select strong performers with potential for growth with development plan. Ensure that the team’s grooming and behavior are accordingly to the store’s SOP., Training : Ensure all store team members are trained in Foundational and Seasonal Sephora, Brands and product knowledge. Ensure all new joiners are well trained and integrated into the environment. Complete all applicable training programs. Effectively apply the learning on the job. Seek coaching and learning opportunities to continually improve own performance. Work with the Store Manager on trainings plans and objectives for the store team. Coordinate training schedules and follow up with the Store Manager. Develop the store team individual career path., Merchandising :Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store. Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition., Operations : Ensure proper in-store Sephora executions according to established standards and directives. Manage all store operations in a systematic and efficient manner, as per established policies and procedures. Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guideline and standard. Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis Enforce the team member on Sephora’s cash handling and shortage prevention procedures to ensure cash register transactions are processed quickly and accurately. Ensure that store funds and deposits are maintained in accordance with Sephora’s policies. Ensure the team members implement all applicable loss prevention policies and procedures. Maintain a safe and productive shopping and working environment.