Head of Franchise Business Operation

หน้าที่และความรับผิดชอบ

• Translate company policies and goals into HQ and branch operating plans with clear owners, resources, priorities and review cycles
• Establish HQ SOPs, workflows, service standards and work tracking so support functions deliver complete and timely assistance to branches.
• Oversee staffing readiness, class schedules, facilities, equipment and daily service through Area Managers; resolve issues affecting quality or continuity.
• Work with franchise owners to diagnose issues, implement improvement plans and strengthen performance within company policy and contractual arrangements.
• Develop the audit, annual evaluation and corrective action systems, including criteria, evidence requirements, review cycles and verification of completed actions.
• Partner with Education to implement classroom, teaching and child assessment standards; track gaps and improvements while Education retains ownership of academic standards.
• Own overall branch service sales performance; improve CRM, lead management, inquiry handling, conversion, enrollment and renewal through Area Managers and branch teams.
• Establish consistent standards for the parent journey, communication, complaint handling and service recovery across the network.
• Maintain KPI dashboards, branch reviews and improvement plans; use data to identify causes and track outcomes, aligning metric definitions with Finance.
• Coach Area Managers and the Operations team, and develop Branch Managers and Head Teachers in partnership with franchise owners, HR and Education.
• Act as Business Process Owner for EduOS Operations workflows; define requirements, test processes, drive adoption and improve data quality.
• Oversee SOP compliance and operational risk; coordinate responses to Yellow and Red Flags and track corrective actions through verified closure.
• Coordinate Education, Sales, Marketing, HR, Finance and Technology to deliver operational support against agreed objectives and timelines.
• Oversee opening checklists, training, operational setup and post-opening support; assess readiness gaps and submit opening recommendations to the authorized decision-maker.
• Prepare bilingual manuals, training systems and monitoring processes in Thailand for international transfer; directly oversee Laos during the initial phase of this team structure.

คุณสมบัติ

คุณสมบัติด้านความรู้และความสามารถ

• Bachelor’s degree in a relevant field or equivalent experience demonstrating area management capability.
• Experience in operations or quality within a multi-branch or franchise business, including team management.
• A record of implementing practical systems such as SOPs, operating manuals, audit frameworks or corrective action processes.
• Ability to make data-informed decisions, build KPI dashboards and present business recommendations to senior management.
• Understanding of sales processes, CRM, lead conversion, complaint handling and service recovery.
• Ability to coach branch managers and teams, and communicate unfavorable evaluation results to franchise owners firmly and constructively.
• Sound judgment under pressure and a clear commitment to prioritizing child safety in emergencies.
• Strong spoken and written Thai and English, including the ability to prepare and review bilingual documents for international use.
• Strong Excel skills and readiness to own business processes within digital systems.
• Ability to travel to provincial and international branches.
• Experience in preschools, early childhood centers or education businesses, or an understanding of Montessori education.
• Experience in preschools, early childhood centers or education businesses, or an understanding of Montessori education. Preferred Qualifications**
• Experience in franchise support or new branch openings.
• Knowledge of child safeguarding, PDPA, first aid or safety standards.
• Experience leading digital adoption across multiple branches or serving as a Business Process Owner.
• Experience working with legal teams on commercial contracts or negotiating with external service providers.

สวัสดิการ

• เงินโบนัสตามผลงาน
• ทำงานสัปดาห์ละ 5 วัน
• ตามข้อตกลงของบริษัท

สวัสดิการอื่นๆ

• วันลาพักร้อน ตามสัดส่วน ตั้งแต่วันแรกที่เริ่มงาน
• training session ตลอดทั้งปี
• สิทธิลาในเดือนเกิด (สำหรับ สำนักงานใหญ่)

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