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Easyspeed Global Forwarding (Thailand) Co., Ltd.

Easyspeed Global Forwarding (Thailand) Co., Ltd.

Business type : Logistics activities

Freight Forwarder Customer Service and Operations Supervisor (Air) Urgently required

Job Location : Bangkok(Bang Rak)

Occupation : Transportation-Logistics/Warehouse Sub Occupation : Freight Forwarding

Work pattern : Full Time Type

Job Level : Staff

Number of receptions : 1 position

Salary (Baht) : 40,000 - 50,000

working days : Monday-Friday

Holiday : Saturday, Sunday

Working hours : 08:30 - 17:30

other work : Not specified

Responsible

  • Act as the primary point of contact for customers regarding the inquiries and shipments. - Address customer questions and issues promptly, ensuring high levels of satisfaction. Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation. Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries. Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes. Utilize critical thinking to find effective solutions for customer needs. Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies. - Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments. Work closely with the teams to provide a seamless customer experience. Assist in the development of operational improvements to enhance service delivery.
  • Manage the logistics of airfreight and oceanfreight shipments, including booking, tracking, and documentation. Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
  • Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes. Utilize critical thinking to find effective solutions for customer needs.
  • Prepare and handle all hands-on documentation from end to end, to ensure compliance with international regulations and company policies. - Maintain accurate records of all transactions and communications related to airfreight and oceanfreight shipments.
  • Work closely with the teams to provide a seamless customer experience. Assist in the development of operational improvements to enhance service delivery.
  • Qualification

    Gender : Not specified

    Age(Yr) : Unlimited

    Education Level : More than Bachelor's Degree

    Experience(Yr) : 3 - More than 10

    Knowledge and competence qualifications

  • Minimum of 3 years of experience in air freight forwarding operation. Lastest working experience is freight forwarder. Strong master of freight forwarding operations, documentation handling, regulations, and industry practices. Excellent communication skills, both verbal and written, with a strong customer service orientation. Detail-oriented with strong organizational and multitasking abilities. Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
  • Strong master of freight forwarding operations, documentation handling, regulations, and industry practices.
  • Excellent communication skills, both verbal and written, with a strong customer service orientation. Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in freight forwarding software (specifically Cargowise) and Microsoft Office Suite.
  • Benefit

  • Travel allowance
  • Social Security
  • Other Benefits

    Contact

    Contact Name : Vonnie

    Contact Phone : +8618665316509

    Company contact information

    Thailand , Khwaeng Bang Rak, Bang Rak, Bangkok 10500 Thailand

    Expedition



    • Sala Daeng

    • Si Lom

    • N/A

    • N/A

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