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Responsible

Strategic & Operational Management: Organize and oversee the efficient daily operation of a Contact Center team of 17 staff.

Sales & KPI Achievement: Achieve and ensure the consistent fulfillment of sales targets, monitoring service quality, and KPI compliance.

Team Leadership & Development: Lead, manage, and motivate the team, providing training and feedback to build a strong, effective, and high-performing culture.

Process Improvement: Design and implement internal processes and call scripts to optimize efficiency and service.

Growth & Analysis: Oversee the expansion and scaling of the Contact Center, along with reporting and analyzing performance (KPI analytics) for continuous improvement.

Qualification

Gender : Not specified

Age(Yr) : Unlimited

Education Level : Bachelor's Degree - Master's Degree

Experience(Yr) : 5 - More than 10

Knowledge and competence qualifications

Bachelor's degree or equivalent.

At least 1 year of experience as a Contact Center Manager or Supervisor.

Proven Project and People Management experience.

A minimum of 1 year of experience in sales.

Proficient knowledge of Contact Center KPIs, People Management, and Project Management.

Excellent English language skills (B2 Level or Higher).

Strong Team Management and Communication Skills.

Exceptional Critical Thinking and Analytical Thinking.

Adept at Conflict Resolution.

High level of Responsibility and Proactivity.

Benefit

Flexible working hours

Performance bonus

Work from home

Social Security

By agreement of the company

Other Benefits

- ประกันสังคม (ไม่หักจากเงินเดือนพนักงาน)
- Performance Bonus (ตามผลงาน)
- โอกาสเติบโตภายในองค์กร
- บรรยากาศการทำงานแบบเป็นกันเอง ทีมพร้อมเรียนรู้และช่วยเหลือกันเสมอ

Contact

Contact Name : คุณบี

Contact Phone : 0806090912

Company contact information

Service Logistics Co., Ltd. , Khwaeng Bang Bamru, Bang Phlat, Bangkok 10700 Thailand

Expedition

• 
  N/A
• 
  N/A
• 
  Sirinthon
• 
  N/A
• 
  N/A

Expedition more : 10-minute walk from MRT Sirinthon to the office

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