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Responsible

- Provide direction and assign priorities to the solutions team - Maintain and promote effective customer service relationships with users, business owners, and agency staff to inform them of services offered or issues with citizen solutions. - Provide recommendations to users by identifying their technology challenges and offering solutions to meet their business needs - Oversee and make recommendations based on trends with issues from customers on functionality for citizen solutions across the enterprise and statewide - Develop and align strategies based on performance metrics and business requirements. - Manage customer expectations and negotiate solutions to complex problems with customers and vendors - Develop objectives for the assigned team to measure and improve organizational efficiency and performance. - Determine appropriate allocation of budgeted funds within the functional area to ensure that highest priority projects have sufficient monetary resources. - Review and approve staffing, cost, revenue, and timelines needed to complete projects to meet the strategic plan of the organization. - Review and prioritize distribution of resource allocation to ensure alignment with state-wide goals and vision. - Design and deliver an ambitious new strategy to transform and upgrade their existing Infrastructure. - Evaluate the existing workforce against current and future service offerings. - Develop and maintain individual performance plans to evaluate team members’ performance and adhere to the state’s performance evaluation policies. - Communicate status of responsibilities with management, peers, subordinates, and customers via verbal and written mediums.

Qualification

Gender : Not specified

Age(Yr) : 30 More than

Education Level : Bachelor's Degree - Doctor's Degree

Experience(Yr) : 6More than

Knowledge and competence qualifications

- Experience within a high-volume Help Desk or Call Center environment. - Experience in IT Infrastructure, IT Security, Virtual machines, Cloud Technology, and Server Management - Excellent interpersonal, written, and verbal communication skills - Excellent time management, organization, and prioritization skills - Experience in Call Center would be highly beneficial, as would knowledge of related technologies i.e. Telephony platforms etc

Benefit

Five-day work week

Life insurance

Overtime pay

Medical insurance

Social Security

Work from home

Performance bonus

Flexible working hours

Dental insurance

Education allowance

Other Benefits

- TRUE Product Discount
- Social Security Fund (Thai SSO)
- Workmen's Compensation Funnd
- Accident Insurance and Group Insurance
- Strong emphasis on health, wellness, and work-life balance
*Other according to the term and conditions of the company

Contact

Contact Name : Chanakarn J.

Contact Phone : 02-858-5071

Company contact information

12th floor CP Tower 2 (Fortune Town) , Khwaeng Ratchadapisek, Din Daeng, Bangkok 10400 Thailand

Expedition

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  N/A
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• 
  Phra Ram 9
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