Service Center Agent

Detail

Work pattern : Full Time

Number of receptions : 10 position

Location : Bangkok(Khlong Toei)

Salary (Baht) : Negotiable

Holiday : Not specified

Working hours : Not specified

Other work : Not specified

Responsible

- Customer Service in Irregularity situation, complete all ticketing functions and perform check in activities on remote base for Lufthansa Group
- Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
- Accomplish reservations, services and sales of Lufthansa Group products and its cooperation partners
- Provide expert customer service, including check-in and assistance to premium customers
- Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
- Project a professional and congenial appearance for daily interaction with customers and customer service team-members
- Manage administrative tasks including accounting, filing, statistics
- Keep up-to-date with product information and daily news
- Participate in team meetings and other duties as assigned
- Coach co-workers
- Other duties or special assignments as assigned or required (e.g. web check in assistance)

Qualification

Gender : Male , Female

Age(Yr) : 22 - 35

Education Level : Bachelor's Degree

Experience(Yr) : 1

other : New Graduated

More qualification

- Strong communication skill in English (TOEIC 650)
- Good command of third language (e.g. German,
Mandarin) is advantageous
- Relevant experience in ticket sales
- Good perception and adaptability
- Intercultural competence
- Good PC user know-how
- Eye on detail related to cost awareness
- Ability for shift work; early mornings, late
nights, weekends and holidays

Benefit

• Dental insurance
• Medical insurance
• Travel allowance
• Social Security

Other Benefits

Provident Fund