Head of Contact Center

Detail

Work pattern : Full Time

Number of receptions : 1 position

Location : Bangkok(Bang Phlat)

Salary (Baht) : 35,000 - 40,000

Holiday : Saturday, Sunday

Working hours : 09:00 - 18:00

Other work : Hybrid Work

Responsible

• Strategic & Operational Management: Organize and oversee the efficient daily operation of a Contact Center team of 17 staff.
• Sales & KPI Achievement: Achieve and ensure the consistent fulfillment of sales targets, monitoring service quality, and KPI compliance.
• Team Leadership & Development: Lead, manage, and motivate the team, providing training and feedback to build a strong, effective, and high-performing culture.
• Process Improvement: Design and implement internal processes and call scripts to optimize efficiency and service.
• Growth & Analysis: Oversee the expansion and scaling of the Contact Center, along with reporting and analyzing performance (KPI analytics) for continuous improvement.

Qualification

Gender : Not specified

Age(Yr) : Unlimited

Education Level : Bachelor's Degree - Master's Degree

Experience(Yr) : 5 - More than 10

other : Not specified

More qualification

• Bachelor's degree or equivalent.
• At least 1 year of experience as a Contact Center Manager or Supervisor.
• Proven Project and People Management experience.
• A minimum of 1 year of experience in sales.
• Proficient knowledge of Contact Center KPIs, People Management, and Project Management.
• Excellent English language skills (B2 Level or Higher).
• Strong Team Management and Communication Skills.
• Exceptional Critical Thinking and Analytical Thinking.
• Adept at Conflict Resolution.
• High level of Responsibility and Proactivity.

Benefit

• Flexible working hours
• Performance bonus
• Work from home
• Social Security

Other Benefits

- ประกันสังคม (ไม่หักจากเงินเดือนพนักงาน)
- Performance Bonus (ตามผลงาน)
- โอกาสเติบโตภายในองค์กร
- บรรยากาศการทำงานแบบเป็นกันเอง ทีมพร้อมเรียนรู้และช่วยเหลือกันเสมอ

Interested in applying for this position, please contact

Contact Name : คุณหมิว (โปรดติดต่อวัน จ-ศ เวลา 10:00-17:00)

Contact Phone : 0952141595

How to apply

Receive application via JOBBKK.COM

• [email protected]