Monitor, manage, and prioritize incidents across all live process automation projects.

Investigate incidents to identify the root cause and provide timely resolutions.

Collaborate with developers, business analysts, and stakeholders to resolve complex issues.

Perform initial troubleshooting of automation tools, including Kofax RPA and KTA (Kofax Total Agility).

Utilize monitoring tools such as Grafana to detect and resolve performance issues.

Monitor, manage and maintain servers performance.

Provide clear documentation of incident resolutions, root causes, and preventive measures.

Ensure adherence to SLAs for incident resolution and reporting.

Identify recurring issues and recommend process improvements to reduce incident frequency

Support/Stand by deployment of patches, upgrades, and hotfixes for automation tools and environments

Make the incident report and meeting with customer.

Flexibility to work remote.

เพศ : ชาย , หญิง

อายุ(ปี) : ไม่จำกัด

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 3 - 5

Familiarity with robotic process automation (RPA), Kofax RPA would be an advantage.

Experience with any workflow software, configuration, and troubleshooting. Kofax KTA would be an advantage.

Experience with log file analysis and troubleshooting methodologies.

Monitoring Tools: Experience using Grafana for monitoring system performance.

Programming Languages: Basic in Python and .NET for debugging and minor development tasks.

Web Services: Experience with REST APIs and understand the integrations between systems

IIS (Internet Information Services): Knowledge of configuring and troubleshooting IIS web servers.

Database Management: Strong skills in MS SQL, including query writing.

Bachelor’s degree in computer science, Information Technology, or a related field

Experience in a financial or banking environment is a plus.

Familiarity with ITIL practices for incident management.

Familiarity with process automation (Kofax) is a plus

At least 1-2 years working experiences incident support or similar role.

ประกันสังคม

ทำงานสัปดาห์ละ 5 วัน

เงินโบนัสตามผลงาน

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ :

เบอร์ผู้ติดต่อ :

อาคาร เอ็กเชน ทาวเวอร์ ชั้น 23 เลขที่ 388 ถนนสุขุมวิท แขวงคลองตัน เขตคลองเตย จังหวัดกรุงเทพมหานคร 10110 ประเทศไทย