Guest Communication - Act as the main point of contact for guests from pre-arrival to departure. - Introduce yourself to guests via WhatsApp 2–3 days before arrival, providing arrival guidance, contact details, and reminders (e.g., Thailand Advance Digital Arrival Card). - Maintain friendly, professional communication with guests throughout their stay, addressing special requests, changes, or issues promptly. - Follow up with guests during and after their trip to ensure satisfaction and collect feedback when available.
Internal Coordination - Receive files from the Inbound team and review all details carefully, including attachments, special requests, and guest preferences. - Clarify unclear information with the Inbound Team. - Record essential details such as guest names, phone numbers, guides, suppliers, and travel dates for each destination. - Maintain an updated calendar for all destinations (Bangkok, Chiang Mai, Chiang Rai, Phuket, Krabi, Samui, etc.) to avoid confusion.
Supplier & Guide Coordination Liaise with suppliers, partners, and guides to confirm all arrangements, for example: -Meet & Greet Service: reconfirm arrivals 1–2 days in advance. -Transportation: confirm guide assignments prior to arrival. -Regional suppliers (Chiang Mai, Samui, Phuket, Krabi, etc.): verify transfers, tours, and local guide arrangements. -Reconfirm all hotel bookings and details, especially when guests have booked directly. -Prepare and share the Ready-to-Operate file (including photos, domestic tickets, and welcome signage with guests’ names) with guides via LINE/WhatsApp. -Conduct guide briefings 1–5 days before arrival to review flight details, driver assignments, meeting points, and any special notes. -Create LINE/WhatsApp group chats to coordinate among guides and the inbound team (Parti, Pun, and Judy).
Guest Experience Monitoring - Monitor guest movements across destinations daily and maintain contact through WhatsApp. - Provide reminders, pick-up times, and updates to ensure guests feel cared for and informed. - Respond quickly to ad hoc issues such as flight changes, weather disruptions, or illness, coordinating with the Inbound team to adjust itineraries as needed. - Ensure smooth transitions between destinations by updating the next guide with guest details and travel information.
Reporting & Feedback - Keep the Inbound team informed of any issues, guest feedback, or itinerary discrepancies. - Document all special requests, preferences, and feedback for continuous service improvement. - Maintain clear communication logs and internal updates for reference and learning.
คุณสมบัติ
เพศ : ไม่ระบุ
อายุ(ปี) : ไม่จำกัด
ระดับการศึกษา : ปริญญาตรี ขึ้นไป
ประสบการณ์(ปี) : 2 - 3
คุณสมบัติด้านความรู้และความสามารถ
Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
Minimum 2–3 years of experience in inbound tourism, customer service, travel operations, or hospitality-related roles.
Strong understanding of inbound travel operations in Thailand, including hotels, transportation, guides, and regional suppliers.
Excellent communication skills in English (spoken and written).
High attention to detail with strong organizational and time-management skills.
Proven ability to handle multiple files and destinations simultaneously while maintaining service quality.
Service-minded, calm, and solution-oriented, with the ability to handle ad hoc issues and emergencies professionally.
Comfortable communicating with guests via WhatsApp, LINE, email, and phone.
Able to coordinate effectively with internal teams, guides, and external partners.
Flexible with working hours when required, especially during guest arrivals and peak operations.
Proficient in basic computer skills (Email, Google Drive, Excel/Sheets, messaging apps).
A team player with a positive attitude, strong sense of responsibility, and commitment to guest satisfaction.
