Guest Communication (Main Focus) • Act as the main point of contact for guests/agency (if required) from pre-arrival to departure • Introduce yourself via WhatsApp 2–3 days before arrival with: - arrival guidance - contact details - reminders (ex. Thailand Advance Digital Arrival Card) • Maintain friendly and professional communication with guests throughout the trip • Support special requests, changes, and guest issues promptly • Follow up with guests during and after the trip to ensure satisfaction and collect feedback

Guest Experience Monitoring • Monitor guest movements daily and maintain communication via WhatsApp • Provide reminders for pick-up times, daily updates, and reassurance • Respond quickly to issues (flight delays, weather, illness, etc.) • Coordinate with team for itinerary adjustments when necessary • Ensure smooth transitions between destinations by updating the next guide on guest details

Reporting & Feedback • Keep Inbound team informed about issues, guest feedback, or discrepancies • Record special requests, preferences, and guest feedback for improvement • Maintain clear communication logs and updates for team reference

เพศ : ไม่ระบุ

อายุ(ปี) : ไม่จำกัด

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 2 - 3

Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.

Minimum 2–3 years of experience in inbound tourism, customer service, travel operations, or hospitality-related roles.

Strong understanding of inbound travel operations in Thailand, including hotels, transportation, guides, and regional suppliers.

Excellent communication skills in English (spoken and written).

High attention to detail with strong organizational and time-management skills.

Proven ability to handle multiple files and destinations simultaneously while maintaining service quality.

Service-minded, calm, and solution-oriented, with the ability to handle ad hoc issues and emergencies professionally.

Comfortable communicating with guests via WhatsApp, LINE, email, and phone.

Able to coordinate effectively with internal teams, guides, and external partners.

Flexible with working hours when required, especially during guest arrivals and peak operations.

Proficient in basic computer skills (Email, Google Drive, Excel/Sheets, messaging apps).

A team player with a positive attitude, strong sense of responsibility, and commitment to guest satisfaction.

ทำงานสัปดาห์ละ 5 วัน

มีเวลาการทำงานที่ยืดหยุ่น

ทำงานที่บ้าน

ชื่อผู้ติดต่อ : อรดา วิโรจน์ธนะชัย

เบอร์ผู้ติดต่อ : 0-2965-8844-6

51 ซ.รัตนาธิเบศร์ 28 แยก 2 , ตำบลบางกระสอ อำเภอเมืองนนทบุรี จังหวัดนนทบุรี 11000 ประเทศไทย