Manage and successfully guide a team of support engineers, senior system engineers and customer service staff

Supervise and ensure excellence of all services provided at optimized resource coordination

Regularly conduct staff training and closely supervise the individual progress

Ensure delivery of 100% reliable and professional preventative IT support and related services

Develop efficient operational plans for optimization of all customer service processes

Conduct pre-sales support to the sales team and technical support and advice to clients

Ensure highest level of customer satisfaction and retention

Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation

Closely supervise contractors and monitor customer satisfaction

Handle customer complaints and major issues successfully

Investigate and solve complex problems

Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries

เพศ : ไม่ระบุ

อายุ(ปี) : ไม่จำกัด

ระดับการศึกษา : ปริญญาตรี - ปริญญาโท

ประสบการณ์(ปี) : 3 - 5

Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology

Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services

Ability to professionally interact with international clients of various nationalities

Highest level of Customer Service Orientation

Proactive thinking, excellent planning and coordination skills

Ability to build trust among all clients through professional expertise and reliable, high quality service

Enjoy working in an international, intercultural environment that encourages learning & growth

Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills

Strong project and time management skills

Experience contact center environment and data infrastructure is an advantage

ทำงานสัปดาห์ละ 5 วัน

ประกันสังคม

ตามข้อตกลงของบริษัท

ชื่อผู้ติดต่อ : คุณเจ

เบอร์ผู้ติดต่อ : 095-247-1374

88 PASO Tower,19th floor, Unit B, Silom Road,
Suriyawong, Bangrak, Bangkok,Thailand,10500
แขวงสุริยวงศ์ เขตบางรัก จังหวัดกรุงเทพมหานคร 10500 ประเทศไทย