Support

• Provide Level 1–2 support for POS applications and store systems

• Resolve high-impact incidents such as transaction failures, offline mode, price mismatch, and payment gateway issues.

• Support store staff, supervisors, and operations teams through hotline, on-call, Line and ticketing platform.

• In case a bug is identified, must be able to coordinate with the development team to ensure timely resolution.

Monitoring & High-Volume Retail Operations

• Perform daily monitoring of POS transactions, batch settlement, EDC transactions, and API integrations.

• Monitor system health for nationwide stores (POS uptime, store connectivity, promotion sync, receipt printing).

• Track and resolve issues with failed transactions, order sync delays (POS ↔ OMS/ERP/CRM), or duplicate sales.

Release Management & Deployment

• Support mass rollout of POS versions, security patches, and configuration updates across multiple store formats.

• Validate system stability post-deployment and coordinate with Infra, Networking, and Vendor teams.

• Assist new store openings, store relocations, and nationwide upgrade programs.

Incident, Problem & SLA Management

• Log, track, and resolve tickets in line with SLA.

• Perform root cause analysis (RCA) and implement preventive actions.

• Escalate issues to vendors or development teams when necessary

• Analyze problem and establish long-term corrective action plans.

• Able to prepare and present the Monthly report

Documentation & User Support

เพศ : ชาย

อายุ(ปี) : 25 - 29

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 2 - 5

Male or Female, 25-30 years of age

Bachelor degree in Computer Engineer, Computer Science or any related fields • Minimum 2 to 5 years’ experience in POS Support, Windows platforms configuration and Software Tester.

Understanding of POS operations, hardware components (scanner, printer, cashier drawer), and payment devices.

Basic SQL skills and ability to read logs (API logs, transaction logs).

Experience with ticketing systems (ServiceNow).

Work Availability Requirement (Critical for Retail Groups)

Able to provide on-call support 24×7 as part of a rotating support schedule.

Available to handle urgent issues during weekends and public holidays, aligning with retail peak seasons and promotions.

Respond to P1/P2 incidents within defined SLAs even outside office hours.

Support major campaign periods (Year-End Sale, 11.11/12.12, Black Friday, Chinese New Year, Songkran, etc.).

Strong communication skills and ability to work under time-sensitive retail operations.

Ability to perform job under time constraint/pressure

Having knowledge in Software development and Software Testing would be advantaged

Knowledge in Development work would be advantaged

- Development/Customization: Microsoft.Net, Visual Basic or JAVA

- Database: MS SQL Server

- Report Writing, Crystal Report, Report Writer Similar Tool

Good command of English

ประกันสังคม

ชื่อผู้ติดต่อ : ฝ่ายบุคคล

เบอร์ผู้ติดต่อ : 0818667709

129/270 ซอยราชพฤกษ์ 6 ตำบลบางขะแยง อำเภอเมืองปทุมธานี จังหวัดปทุมธานี 12000 ประเทศไทย