BMC/Remedy Action Request System (ARS) 8.0+, BMC Remedy ITSM Suite 8.0+, (Asset, Service Desk, Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications
Managing Foundation Data (Create, Update, Delete). Experience with the configuration and definition of Foundation Data. Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM
Remedy Server and Mid-Tier Administration AR Server Configuration, Approval Server and Email Engine configuration, Reporting configuration, Audit logging configuration
Understanding Integration of Remedy and 3rd party and B2B architecture. Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy/ITSM Infrastructure
Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications
Ability to translate requirements into application design utilizing best practice technical solutions. Ability to create & maintain design specifications, architectural diagrams, & process
Provide technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments
Performing bug fixes and minor enhancements/workflow changes to Remedy applications. Ability to troubleshoot applications at the workflow and database level
คุณสมบัติ
เพศ : ไม่ระบุ
อายุ(ปี) : 25 - 40
ระดับการศึกษา : ปริญญาตรี ขึ้นไป
ประสบการณ์(ปี) : 3 - 8
คุณสมบัติด้านความรู้และความสามารถ
Experience in Change Management approvals, Assignments, notification mechanism, SLM and CM E2E life cycle
Must have experience with SQL & PLSQL
Experience supporting all stages of the Software Development Lifecycle (SDLC)
Certifications if any: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM