Job Description

• - Project: Call Center & Service Desk Support for PTTEP
• - Lead and managed a team of 12 Service Desk professionals (L1 Support) to provide high-quality IT support for PTTEP employees.
• - Acted as a Mentor and Technical Consultant, providing guidance on troubleshooting procedures and effective communication strategies.
• - Monitored team performance to ensure consistent alignment with Service Level Agreements (SLA) and Key Performance Indicators (KPIs).
• - Managed escalation processes, coordinating between the support team and L2/L3 technical teams to minimize business impact.
• - Analyzed daily and monthly performance reports to identify areas for workflow optimization and service improvement.

Job Description

• - Served as the primary point of contact for customer inquiries,
• creating and managing tickets to address their needs.
• - Monitor the transmission of financial information to Mitsubishi UFJ Financial Bank, Limited.
• - Solve internal problems in project Gzeus.
• - Support Deployment to update the SQL script of project Gzeus.
• - Coordinate with relevant departments and teams. About solving production problems of project GZEUS.
• - Summarize problems and details of data submission and create a monthly dashboard.
• - Others as assigned.

Job Description

• - Maintained a high level of customer satisfaction by professionally
• handling all incoming cases from ticket creation to closure.
• - Support and Monitor Process Application Robo Advisor, Wealth Plus
• (On AWS Cloud System Internal Software)
• - Acted as a key contact for Business Units, capturing problem details
• and conveying them to the development team.
• - Managed project documentation, focusing on system updates and UAT test results.
• - Performed preliminary UAT to ensure system readiness prior to BU testing.
• - Coordinated and facilitated communication between Business Units, Development,
• and other cross-functional teams.

Job Description

• - Opened and documented new tickets, ensuring all case details
• were accurately captured for timely resolution.
• - Monitoring Application for Branch Store.
• - Test Application UAT, API Test after Update System
• - Solve the IT Problem for Users - Coordinate IT between User and Development Team
• - Training User in using various programs in the organization,
• Creating program user manual documents
• - Providing IT consultation to User and presenting IT solutions to develop the organization

Job Description

• - Provided first-line support by creating tickets and
• escalating complex issues to the appropriate teams.
• - Receive and solve IT problems for employees within the company.
• - Coordinate IT between User and Development Team, Create program user manual documents.
• - Train User in using various programs in the organization.
• - Provide IT consultation to User and present IT solutions to develop the organization.
• - Create and maintain the organization's IT asset control system (IT Inventory).
• - Preparing and maintaining IT equipment, Preparing equipment for new employees

Job Description

• - Using HTML and CSS to check and fix a website.
• - Check and fix software, hardware, and electronic devices.
• - Check and fix the LAN system, wireless, and network system.
• - Check and fix problems and display products on the website.
• - Install the Microsoft program and other programs that are necessary for the user.
• - Install the operating system.
• - Install PC and laptop ready to use.
• - Maintenance and modification of various electronic devices to be in a ready-to-use condition.
• - Answer questions and solve problems for users remotely with the remote control (TeamViewer).
• - Check and analyze ads on social media.
• - Coordinate between Programmer Outsource and various agencies.
• - Attend an IT conference.
• - Help with graphic work.
• - Receive and perform tasks as assigned.