Preview Resume

2017

Business Type : Medicine / Cosmetic / Medical Equipment

Last Position : senior applications support

Period : October 2017  to January 2026

Job Description :

- Provided support for ERP system users
- Troubleshot issues and recommended solutions (documented procedures in manuals)
- Handled user inquiries and issues in Supply Chain, Accounting, G/L, Financials, Inventory Management, and Tele Sales
- Analyzed system issues and resolved application problems in Microsoft Dynamics AX 2009
- Supported B2B end users (front-end and back-end operations)
- Conducted training sessions on internally developed programs and applications (projects)
- Developed reports in AX 2009, including Forms and MorphX Development using X++
- Created reports based on user requirements using Power BI
- Monitored and resolved log errors for API integrations between AX and WMS
- Performed software testing in collaboration with the development team and provided user training and support
- Carried out other duties as assigned by supervisors

2016

Last Position : Support Consultant

Period : March 2016  to September 2017

Job Description :

- Provided support for ERP system users (AX Version 2009)
- Resolved issues and responded to user inquiries via phone and Line PC (documented procedures in manuals)
- Analyzed system issues and troubleshot usage problems in Microsoft Dynamics AX
- Performed system improvements, enhancements, and prepared user testing documentation
- Created user manuals and conducted training sessions according to project plans
- Performed MorphX development in Microsoft Dynamics AX 2009 (X++)
- Generated reports based on user requirements
- Carried out other duties as assigned by supervisors

2012

Business Type : Medicine / Cosmetic / Medical Equipment

Last Position : ERP

Period : November 2012  to June 2015

Job Description :

- Performed daily system data backups, recorded backup results, and securely stored backup files
- Tested Microsoft Dynamics AX 2009 after ERP developers completed system enhancements, and prepared user testing documentation
- Created user manuals and conducted training sessions according to project plans
- Generated monthly reports using Microsoft Dynamics AX 2009
- Analyzed system issues and resolved application problems in Microsoft Dynamics AX 2009
- Modified and improved system functionality based on user requirements
- Performed MorphX development in Microsoft Dynamics AX 2009 (X++)
- Created reports based on user requests
- Carried out other duties as assigned by supervisors