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Expected Salary 55,000
Military Status - Exempted
1.
Job Categories : Customer Service/CRM/Call Center
Job Sub Categories : Customer Service/customer relations(CRM)
Job Position : Customer Service
2.
Job Categories : Writer/Editor/Translator
Job Sub Categories : Translator
Job Position : Translator
3.
Job Categories : Secretarial
Job Sub Categories : Secretary/Personal Assistant/Executive Secretary
Job Position : Personal assistant
Job Location : Bangkok (Bang Na)
Job Type : Full time
Availability : within 15 days
Working Bangkok : Yes
Graduation year : 2018
Certificate : Master's Degree
Faculty : Master of Arts
Major : English - Thai Translation
GPA : 3.67
Graduation year : 2011
Certificate : Bachelor's Degree
Faculty : Bachelor of Education
Major : English and Non-Formal Efucation
GPA : 3.34
Last Position : Flight Attendant
Period : September 2011 to Present
Job Description :
Ensure that safety and security of the in-flight passenger is up to standard and comply with regulations. Implement and maintain company service standard so as to promote brand communication for company. Manage team member up to 5 people in order to deliver excellent service activities to customer. Prioritize tasks, Plan and organize service activities attentively according to standard procedures to ensure that the service provided meet customer requirements in a timely manner and appropriate etiquette. Assigned to work in Public Relations Corporate Communication department, specifically in English Content creation team, during travel restriction due to Cov id-19
Last Position : Human Resource Management Executive
Period : April 2011 to August 2011
Job Description :
• Took responsibility for job application screening for Panasonic Management and its subsidiaries and proposing shortlist candidates for the vacant positions. • Promoted and managed company job vacancies on various recruitment platform both online and offline, as well as Job Fair. • Responsible and Supported team in handling activities and trainings for both current and new employees. • Performed any other roles or duties assigned by the superior.
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| Languages | Speaking | Listening | Reading | Writing |
|---|---|---|---|---|
| Thai | Excellent | Excellent | Excellent | Excellent |
| English | Excellent | Excellent | Excellent | Excellent |
English
• 9 years’ experience working in Multicultural Environment for Customer Service Industry, especially in Airlines & Hospitality. Professionalism in understanding the different needs and expectations of diverse groups of global customers in every aspect of customer experience, results in increasing customer satisfaction.
• Efficiently establish and maintain good relationships with customers and colleagues through Interpersonal Skills. Having worked directly with customers in service industry gives solid expertise in using skills such as Communication, Negotiation, Presentation, Persuasion, Assertiveness etc. to create such a positive outcome for both customer and organization.
• Strong experience in solving customer problems on the spot creatively and effectively. Indicating key issues, analyzing, and using systematic and logical approach to resolve the problem suitably in a timely manner. Experienced dealing with customer expectations, managing customers’ conflicts and complaints expertly. Being receptive for feedback appropriately.
• Highly motivated individual with abilities to learn fast and adapt unusual circumstances as needed.
• Language Proficiency : Thai (Native), English (Fluent both written and spoken)
• Computer Proficiency : Microsoft Office (Word, Excel, PowerPoint) and familiar with Translation Tools
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