Preview Resume

2014

Last Position : Guest Service Assistant

Period : May 2014  to  Present

Job Description :

Documentation check International passport and visa checkingentry requirements checking, Domestic ID checking reservation checking from the system and entry requirements checking. Issuing boarding pass, tagging luggage and carry on inspection following AirAsia conditions Boarding guest to the aircraft when departure and deplaning guest when the aircraft was arrivals Providing assistance to guests if any special needs wheel chair, NTL, YPTA etc. Handle document After Flight Trip file Arr-Dep, GD, Crew sign November 2020 - February 2021 Temporary re-designation Position Customer Happiness Executive during period caused by COVID-19 Provide quality and timely customer service via the organizations digital channels by responding directly to customer questions, feedback, and complaints in live chat, social, and web. Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services. Follow required procedures and processes to resolve customer inquiries or complaints Assist customers with learning how to use and where to find AirAsia products and services. Assist Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions Generate sales or do upsell while providing exceptional service to meet personal and team sales targets. Remain current in the airline by acquiring products and services information, latest details and industry-related news which impacts support.

Last Position : VISA Agency - Norway

Period : March 2014  to April 2014