Preview Resume

2025

Business Type : Services

Last Position : Supervisor

Period : October 2025  to April 2026

Job Description :

- Oversee and support a call center team of 20 members, ensuring effective communication and performance standards are met.
- Act as the main coordinator for related departments, facilitating collaboration and addressing any operational concerns.
- Prepare and present reports that outline strategies for improvement, focusing on enhancing team efficiency and customer satisfaction.
- Provide training and coaching to team members, helping them develop their skills and improve their overall performance.

2023

Last Position : Passenger Service Lead Agent

Period : May 2023  to May 2025

Job Description :

Primary responsibilities as a Passenger Service Lead Agent involved overseeing and coordinating services for inbound flights from a large number of airlines. This role required you to manage daily assignments for different airlines, with duties often categorized by the size of the aircraft and the type of flight (domestic or international).

Key Responsibilities
Flight and Passenger Coordination: You managed and coordinated services for incoming flights from over 48 different airlines. This included using airline systems to prepare information and oversee passenger flow.

Baggage Handling and Claims: A significant part of the role was handling delayed or lost baggage claims. You were responsible for using airline systems to track the status of baggage and coordinating with various airlines to ensure passengers received their belongings as quickly as possible.

Customer Support: You handled passenger inquiries and complaints in person, over email, and through a call center. You also managed lost and found items and resolved a variety of operational issues to ensure a positive passenger experience.

Emergency and Support: The role included handling various routine and emergency situations with the support of a dedicated security team.

2022

Last Position : Sale and Marketing

Period : October 2022  to December 2022

Job Description :

**Analyze the car audio market** and **create content** to attract customers. **Promote products through online channels** and follow up with customers. **Manage customer relationships** for clients in Bangkok, the Northern region, and the Southern region, including **providing after-sales service**. Participate in various **events and competitions** to promote products and **study the current car audio market** to **develop and expand the business**. **Compile and analyze after-sales data** for insights.

2019

Last Position : Customer Experience Coordinator

Period : December 2019  to May 2022

Job Description :

Meet and assist, provide information to clients walk-in and call center, advise products and services coordinate related units to provide customers with efficient service the best experience for all clinics is service 8 Clinics. - The main function is Meet and assist, provide information to clients walk-in and call center, advise products and services coordinate related units to provide customers with efficient service the best experience for all clinics is service 8 Clinics. From December 2019 - February 2020, take care of the musculoskeletal system, on the 3rd floor, assigned as a customer service officer. Coordinate with the trainer and make appointments with doctors, various physical exercises and receive clinical call center calls. From February 2020 - May 2022 Take care of the reception point on the ground floor I was assigned to provide reception services, screening, and coordinating various departments with customers and visitors. Take care of lost and found baggage to track the status. The G floor is the starting point for all services and information centers. Therefore need to be informed and updated all the time Keep checking service information to inform customers And colleagues to know - Secondary functions are Call center and can support every clinic. Able to switch with other clinics, Special customer care Priority Special service customers Disable can provide wheelchair and take care.

2018

Last Position : Passenger service agent

Period : August 2018  to November 2019

Job Description :

Key Responsibilities as Lost and found.
Flight and Passenger Coordination: You managed and coordinated services for incoming flights from over 48 different airlines. This included using airline systems to prepare information and oversee passenger flow.

Baggage Handling and Claims: A significant part of the role was handling delayed or lost baggage claims. You were responsible for using airline systems to track the status of baggage and coordinating with various airlines to ensure passengers received their belongings as quickly as possible.

Customer Support: You handled passenger inquiries and complaints in person, over email, and through a call center. You also managed lost and found items and resolved a variety of operational issues to ensure a positive passenger experience.

Emergency and Support: The role included handling various routine and emergency situations with the support of a dedicated security team.

Last Position : Student trainee

Period : January 2018  to May 2018

Job Description :

- Assigned as the head of the internship team and has two main duties 1. Supervise and coordinate various units. International Domestic to special messengers, Priority and passengers with disabilities, Disable divided into foreign countries. International and Domestic to assist in boarding From check-in to the seat on the plane And pick up from the seat on the plane. 2. Welcome and coordinate the Royal First Class lounge area, check seat cards and notify the staff for inspection and service. Supporting department managers in coordination And assign the mission.