Preview Resume

Expected Salary

33,000

Military Status

- Exempted

Job Requirment

Job Categories : Administration/General management

Job Sub Categories : Administration/Operation/Clerical Support

Job Position : Manager or Supervisor

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : Manager or Supervisor

Job Location : Nonthaburi (All)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Education

Rajamangala University of Technology Phra Nakhon

Graduation year : 2004

Certificate : Bachelor's Degree

Faculty : Business Adminstration

Major : English Business

GPA : 2.83

Work Experience/Trainee

2022

Last Position : Admin -Engineering Support -Temporary

Period : August 2022 to Present

Job Description :

-Operated telecommunication system to ensure the correct workflow and facilitated smooth operation of onground service -Created and maintained spreadsheets using Excel. -Effectively supervised day-to-day front-end operations and problem solving processes to ensure smooth performance.. -Coordinate with any Department. -support any Engineering requirement - Operation on Inventory function , Transfer products to Supplier. -Any Jobs assignment.

2021

Last Position : BD Admin And Self Registration staff

Period : October 2021 to June 2022

Job Description :

Core responsibilities -Verified customer data accuracy by reviewing, correcting, deleting, or reentering data . -Created and maintained spreadsheets using Excel. - Corrected errors in data to prevent duplication across systems. -Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity. -Identified ways to improve processes and brought to attention of supervisor. -Completed data cleaning tasks for research projects

2006

Last Position : Chef of Client Relationship and Reservation Manager

Period : April 2006 to October 2020

Job Description :

Core responsibilities: • Implemented ambitious customer satisfaction goals and upskilled customer service team members to effectively meet them. • Hiring, training, and mentoring employees that resulted in a cohesive team culture with clear communication. • Improved client satisfaction journey from entry point to after-sales phases, EXPERIENCE SKILLS maximizing client loyalty and return business. • Effectively supervised day-to-day front-end operations and problem‐solving processes to ensure smooth performance. • Managed client engagement such as travel itinerary, accommodation, and logistics to the highest standards • Utilised effective upselling techniques to increase customer interest. • Applied expert knowledge for daily completion of tasks and streamlining workflows. • Supported financial and business forecasts to facilitate accurate budgets. • Monitored system functioning closely, troubleshooting and resolving issues. • Increased site traffic through targeted marketing and social media campaigns. • Improved client consultations and determined needs through team management.

2004

Last Position : Desk Supervisor

Period : May 2004 to April 2007

Job Description :

Core responsibilities: • Greeted and welcomed guests, managed their reservations, and facilitated their needs during their stays. • Managed and directed all in‐bound and out‐bound inquiries. • Operated telecommunication system to ensure the correct workflow and facilitated smooth operation of on‐ground service. • Supported continuity among work teams by documenting and communicating actions, irregularities, and needs. • Resolved customer disputes in a timely manner, ensuring positive outcomes for maximum satisfaction. • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. • Worked with Front office Managers and Sale team to meet all incoming guest needs, smooth check-in processes and maximise satisfaction.