Preview Resume

Expected Salary

25,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : Customer Service

Job Categories : Hospitality/F-B

Job Sub Categories : Hospitality Others

Job Position : Front Desk Supervisor

Job Location : Bangkok (All)

Job Type : Full time

Availability : within 30 days

Working Bangkok : Yes

Willing to work oversea? : Yes

Education

Kasetsart University

Graduation year : 2015

Certificate : Bachelor's Degree

Faculty : Humanities

Major : German

GPA : 3.00

Kasetsart University

Graduation year : 2015

Certificate : Bachelor's Degree

Faculty : Humanities

Major : German

GPA : 3.00

Work Experience/Trainee

2020

Last Position : Executive Lounge Agent

Period : June 2020 to Present

Job Description :

- Responsible for arrangement of bar stations such as beverage, snacks, fruit and coffee machine - Prepare main drinks and make special mocktails of the day - Recheck inventory and order products using Birchstreet system to ensure food and beverage are well-stocked - Welcome guests, offer beverages, take orders, and serve snacks - Offer guests further assistance and bid farewell to them upon departure

2017

Last Position : Guest Service Agent, Executive Lounge

Period : April 2017 to March 2020

Job Description :

- Managed guest arrivals and departures, including upselling rooms, payment processing and issuing room keycards - Assisted guests in local attractions, restaurants, and interesting activities as a personal concierge - Completed daily shift reports detailing revenue summary, updating VIP-Arrivals and In House and room assignment for bookings next day - Managed all incoming e-mails and responded to guest emails - Coordinated with concerned departments for specially requested amenities to be set up in room prior guest arrival

2016

Last Position : At Your Service Agent

Period : February 2016 to March 2017

Job Description :

- Communicated all incoming calls, answered questions, provided accurate information and transferred the line to concerned departments - Assisted In-House guests in taking room service orders, upselling and resolving their issues during stay - Recorded outgoing calls daily and summarized call data as well as the cost from each department to make the end of month report

2015

Last Position : Marketing Team

Period : September 2015 to November 2015

Job Description :

- Translated advertisements on Facebook page from English to Thai - Promoted the company by providing information to college students and travelers - Arranged Travee Home Parties and was responsible for Master of Ceremonies MC