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2022

Last Position : Coordinator (Sale Customer Support)

Period : November 2022  to  Present

Job Description :

Receive and address customer issues, coordinating with relevant teams to ensure efficient resolution Plan and resolve problems arising from service providers, ensuring customer satisfaction and adherence to company standards Build positive relationships with customers and teams to ensure smooth operations Conduct weekly meetings to review service issues and develop improvement strategies

Last Position : Operation Outbound Partner Associate

Period : June 2022  to October 2022

Job Description :

- Coordinating with other department to get customersproblems solved. - Assign tasks to fixers team follow company SLA and client appointment. - Ensure fixer teams does the job follow company procedure. - Isolating and defining the issue to give the best solutions. - Handling and resolving the customer compliant. - Establish and maintain relationships with third partiesvendors. - Solving the site immediate problems.

2020

Last Position : Position Information Management Officer

Period : April 2020  to May 2022

Job Description :

- Maintained the wifi system in the BITEC region, both in front of and behind the residence. - Examined the orderliness of Internet access. as well as internet connection devices. - Done business card trading when customers want to buy wifi cards within the event. - Coordinated contact with technicians when equipment is damaged. - Prepare contracts for purchase, lease, and sale with a variety of organizations in both the commercial and governmental sectors. - Made contact with intermediary firms to enter into contracts for the acquisition, leasing, and sale of services to both private and public entities. - Call to follow up on the installation of Mobile Router devices with other departments in the provinces.