2022
Business Type : Transportation
Last Position : Customer relations officer
Period :
July 2022 to
August 2025
Job Description :
– Delivered accurate travel and promotion information to daily commuters via phone, email, Facebook, and Line OA, achieving a 35% reduction in unresolved or missed customer cases.
– Received unsolicited customer compliments on a daily basis — even outside formal evaluation periods — recognized by supervisors for consistent service quality.
– Investigated lost property and missing-person reports, coordinating closely with internal and external departments to ensure follow-through on every case.
– Prepared monthly performance and complaint reports, contributing to data-driven improvements in service standards.