Preview Resume

2023

Business Type : Government / Non-profit

Last Position : Member Service Center Representative (English)

Period : December 2023  to January 2024

Job Description :

- State Enterprise Employee in the Member Contact Center role, providing support to elite international guests who purchased premium services in Thailand.
- Assisted with special visas, airport personal assistance, transfers, spa and golf access, certification letters, Thai driving licenses, bank account opening, residency certification, and 90-day report coordination.
- Managed all communications via email and telephone, ensuring professional, accurate, and timely service.

Business Type : Energy

Last Position : At Your Service

Period : March 2023  to October 2023

Job Description :

- Over 3 years of professional hospitality experience across luxury hotels in Phuket.
- Delivered high-standard guest services for international travelers in a 5-star luxury environment.
- Supported VIP guests and handled guest relations with attention to detail.
- Managed a high volume of 5001,200 daily calls efficiently.
- Demonstrated expertise by memorizing comprehensive information and services for three properties.
- Maintained composure and professionalism, especially in handling instances of guest dissatisfaction.
- Collaborated with cross-functional hotel teams to ensure service excellence.

2016

Business Type : Hotel / Resort / Spa / Golf Club

Last Position : Telephone Operator

Period : March 2016  to June 2019

Job Description :

- Handled daily telephone communications for hotel guests and internal departments, providing accurate information about hotel services, facilities, and promotions.
- Assisted guests with inquiries, requests, and reservations in a courteous and professional manner.
- Maintained smooth coordination between hotel teams to support guest satisfaction and efficient operations.
- Developed strong communication and problem-solving skills while contributing to a positive experience in a 4-star resort environment.