Preview Resume

2012

Last Position : Training supervisor

Period : September 2012  to October 2022

Job Description :

-Develop yearly training plan and improve training programs for all levels of staff. -Traveled extensively to train staffs on appropriate customer service practices and product knowledge. -Conducted training for all staff on proper customer services skills and assist in all the aspects of the sales experience. -Complete training for all new hires and continual training for entire sales staff and assist in all the aspects of the sales experience. -Coached, monitored and motivated new hire to boots performance. -Worked with new hire on procedures and policies, including interacting with customer and product knowledge. -Designed, developed and delivered training materials to align coaching skills with company goals and segmentation strategies. -Created course guides for new product releases. -Conducted face-to-face meetings with customers to present products, answer questions, and close sales. -Provide an effective training for continuous improvement of staffs knowledge skill base on organization need. - Considered the costs of planned programs and kept within budgets. - Coach and monitor training staffs i.e. Inhouse Training. - Helping customers use new products or services by providing training or troubleshooting problems by providing training or issues. - Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues. - Maintained up-to-date knowledge of product and service changes. - Responded to customer requests, offering excellent support and tailored recommendations to address needs.