Preview Resume

Expected Salary

15,500 - 19,000

Military Status

- Exempted

Job Requirment

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Customer Service/customer relations(CRM)

Job Position : Customer Services Officer

Job Categories : Administration/General management

Job Sub Categories : Coordinator

Job Position : coordinator

Job Categories : Training/HR/Recruiting

Job Sub Categories : HR Staff

Job Position : เจ้าหน้าที่ฝ่ายทรัพยากรบุคคล,HR,Human Resources officer

Interested business type : Online media, Hotel / Resort / Spa / Golf Club, Others

Job Location : Chiang Mai (Mueang Chiang Mai), Bangkok (All)

Job Type : Full time

Availability : within 7 days

Working Bangkok : Yes

Work Upcountry : Yes

Education

Mae Fah Luang University

Graduation year : 2019

Certificate : Bachelor's Degree

Faculty : Business Administration Program

Major : Hospitality Industry Management

GPA : 2.91

Work Experience/Trainee

2022

Last Position : Quality Control Social Media Platform

Period : March 2022 to May 2025

Job Description :

- monitored and reviewed up to 300 - 1000 pieces of user-generated content per shift, to ensure compliance with community guidelines and application policies
- Identified and flagged inappropriate or policy-violating content, taking appropriate actions such as reporting, banning, or suspending media as required; consistently achieved 98% accuracy in internal quality audits.
- Collaborated with internal teams to clarify ambiguous guidelines, improving content review processes and user safety

2020

Last Position : Customer Experience

Period : May 2020 to March 2022

Job Description :

- Managed inbound enquiries via chat and phone, resolving 100+ customer cases per day while maintaining customer satisfaction and coordinating with cross-functional teams to ensure timely solutions.
- Coordinate between Operations, Drivers, Customers, and Merchants to investigate and resolve complex issues in accordance with standard operating procedures (SOP).
- Provided accurate and clear information about products and services to enhance customer satisfaction and build trust.

2019

Last Position : Human Resources Coordinator (Internship)

Period : June 2019 to October 2019

Job Description :

- Supported recruitment processes: screened CVs, scheduled interviews, and maintained applicant database.
- Administered time and attendance records for staff and prepared monthly HR reports.
- Assisted in CSR training sessions, enhancing staff engagement.