2022
Business Type : Transportation
Last Position : Customer Service & Public Relations Officer
Period :
November 2022 to
November 2023
Job Description :
- Managed public relations and customer service operations across the front desk, call center, and online channels
- Provided information, explained service conditions, resolved immediate issues, and administered membership cards
- Processed service orders and reservations via Line and Facebook, including transportation ticket sales
- Coordinated with external parties, handled documentation and email correspondence, and followed up on management approvals
- Performed rotational duties across service points and other tasks as assigned