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2024

Business Type : Computer/ IT

Last Position : System Analyst

Period : December 2024  to  Present

Job Description :

- Gathered and analyzed business requirements from stakeholders to define clear system scope and specifications
- Mapped As-Is and To-Be business processes to identify gaps, inefficiencies, and improvement opportunities
- Designed system architecture and produced Use Case Diagrams, ERD, DFD, and Sequence Diagrams
- Authored Software Requirements Specification (SRS) and System Design Documents as development references
- Created wireframes and UI mockups to align understanding between development teams and end users
- Developed Test Plans and Test Cases based on requirements, Use Cases, and User Stories
- Executed Functional, Regression, Integration, and User Acceptance Testing (UAT)
- Logged, tracked, and managed defects and bugs using JIRA and Slack
- Coordinated with developers on bug resolution and conducted retesting to verify fixes
- Compiled test summary reports and quality assessments to present findings to teams and management prior to Go-Live
- Planned and monitored project execution to ensure deliverables were completed on schedule
- Facilitated progress meetings, communicated change updates, and adjusted project plans as required
- Coordinated across business, development, and stakeholder teams throughout the full project lifecycle
- Managed and tracked project documentation and formal deliverables to ensure completeness and accuracy

2023

Last Position : CUSTOMER SUPPORT

Period : December 2023  to November 2024

Job Description :

- Troubleshoot and resolve basic software and hardware issues, ensuring users can efficiently carry out their tasks without interruptions.
- Manage incidents and service requests by systematically tracking and addressing user needs, prioritizing issues based on urgency and impact.
- Serve as a key liaison between internal users and external vendors, facilitating communication and collaboration to resolve more complex technical issues effectively.

2019

Business Type : Services

Last Position : Customer Service

Period : June 2019  to October 2023

Job Description :

- Resolves customer issues: Handles complaints related to online gaming experience, identifies problems, and works towards solutions. - Provides technical guidance: Offers initial troubleshooting advice to customers to help resolve basic issues. - Facilitates game improvement: Identifies bugs and prepares reports with recommendations for relevant departments to enhance the gaming experience. - Tests game functionality: Conducts tests on assigned aspects of the game system to ensure optimal performance. - Adapts to diverse tasks: Fulfills additional responsibilities as assigned.