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2025

Business Type : Energy

Last Position : Quality Management Representative(Senior team lead)

Period : August 2025  to  Present

Job Description :

- Implemented a complaint management dashboard and defined workflow to achieve 80% compliance
with Service Level Agreement targets.
- Managed the implementation of ISO 9001, ISO 45001, SSHE, and PSM standards. As the main point
of contact, working closely with consultants and internal teams to ensure standards.
- Conducted executive and operational committee management reviews to reduce non-conformities and
implement corrective actions with ISO, PSM, and SCOR standards.
- Led internal and external audit processes to achieve 100% compliance with regulatory standards and
standardized SOPs for service delivery.
- Monitored and resolved customer complaints and service-related issues and provided technical support
to cross-functional teams to improve service reliability.

2023

Last Position : quality control scientists supervisor

Period : December 2023  to August 2025

Job Description :

- Led and supervised daily operations and quality control activities to ensure completeness, accuracy, compliance with standards, and alignment with requirements.
- Created presentations and training for 11 test kit products for government agencies.
- Provided documentation support for ISO 9001:2015 certification preparation.
- Coordinated and executed appointment scheduling based on customer needs with sales and customer service teams.
- Managed and monitored the stock of goods, test kits, and chemicals under the brand Pine Chemical in the ERP program (Microsoft Dynamics 365).

2022

Last Position : Quality control supervisor

Period : August 2022  to May 2023

Job Description :

- Analyzed and resolved problems through preventive actions for Non-Conforming Products (NCP), Corrective Action Requests (CAR), and customer complaints in the production process. Monitored and reviewed the quality and quantity of all incoming resources and production output for each shift.
- Conducted internal audits in collaboration with cross-functional teams across IQA, and manufacturing to reduce product defects, enhance process control, and improve quality metrics across the manufacturing site. Ensured compliance with quality control and production control standards during vehicle audits.
- Managed work processes, created formal documents to report on processes, and developed quality system documentation, including procedures, work instructions, and supporting documents.
- Conducted research and development on new materials and structures for new products to decrease costs and improve product properties and quality. - Created declarations of compliance, Certification of Analysis, and product specifications to customers.