Preview Resume

Expected Salary

45,000 - 50,000

Military Status

- Exempted

Job Requirment

Job Categories : Management/Manager

Job Sub Categories : Manager

Job Position : Service Manager

Job Categories : Customer Service/CRM/Call Center

Job Sub Categories : Chief/Manager/Management

Job Position : Customer Service Manager

Job Categories : Management/Manager

Job Sub Categories : General Manager

Job Position : Project Manager

Job Location : Bangkok (All), Pathum Thani (All), Nonthaburi (All)

Job Type : Full time

Availability : Immediate

Working Bangkok : Yes

Education

Ramkhamhaeng University

Graduation year : 2004

Certificate : Bachelor's Degree

Faculty : Faculty of Science

Major : Electronics Technology

GPA : 2.37

Work Experience/Trainee

2024

Last Position : Assistant Customer Service Manage

Period : August 2024 to December 2024

Job Description :

1. Monitored technician repair incidents to meet SLA requirements.
2. Prepared repair summary reports based on agreed customer SLAs.
Key Achievement:
1. Successfully reduced repeat repairs and overtime costs through better planning.

2023

Last Position : Spare Part Management & Service Manager

Period : February 2023 to December 2023

Job Description :

1. Forecasted spare part procurement.
2. Controlled spare part disbursement using G-Pro and\ inventory systems.
3. Managed machine installation, PM, CM, and spare part repairs in the warehouse.
Key Achievements:
1. Successfully lowered monthly spare part procurement costs.
2. Improved stock accuracy and usage planning.

2017

Last Position : System Engineer & CE Leader (Zone South)

Period : July 2017 to February 2022

Job Description :

1. Planned installation, PM, and CM activities to meet SLAs.
2. Designed renewal plans for out-of-warranty R-ATMs.
3. Upgraded hardware/software and resolved technical issues for KBank, BBL, BAY, UOB, TTB, Easy Buy
4. Managed expense reports and cost control for Southern regional engineers.
Key Achievements:
1. Increased hardware availability from 94.79% (2018) to 97.52% (2019).
2. Reduced hardware incidents from 0.81/week/device to 0.45/week/device.
3. Initiated Plan Mileage for proactive spare part replacement.
4. Achieved 0% repeat calls; lowered frequent machine breakdown rate to 0.73%

2012

Last Position : Advanced Technician Specialist & Incident Management

Period : March 2012 to July 2017

Job Description :

1. Planned ATM installation and service activities in line with SLA.
2. Upgraded hardware and software systems.
3. Compiled incident logs, created RCA, and improved service KPIs for Krungsri Bank.
Key Achievements:
1. Reduced incident counts from 150/day to 85/day across 6,700 ATMs.
2. Decreased ATM-related customer complaints from 8/week to 2/week.

2006

Last Position : Engineer Supervisor

Period : June 2006 to August 2011

Job Description :

1. Tested and upgraded hardware/software systems.
2. Resolved hardware incidents for Thanachart Bank & Siam City Bank.
3. Produced RCA and service delivery reports.
Key Achievement:
1. Successfully renewed ATM MA contracts for 333 units for 2 additional years.