2023
Business Type : Services
Last Position : Customer Service coodinator
Period :
August 2023 to
April 2025
Job Description :
Resolved food delivery delays and errors through positive communication and prompt coordination, ensuring smooth and standard-compliant deliveries.
Managed incorrect orders and missing items effectively, focusing on quick problem-solving to minimize customer impact.
Monitored and ensured product quality (e.g., spilled, damaged, or substandard food) to maintain service standards and customer satisfaction.
Handled and resolved driver order cancellations by providing quick solutions to reduce sales loss and maintain customer trust.
Addressed promotion-related disputes and coordinated end-to-end processes to ensure smooth customer experiences, from ordering to final delivery.