Job Description

• -Maintain overall cleanliness and a pleasant atmosphere in the store at all times.
• -Provide excellent customer service and ensure all guests receive proper assistance.
• -Serve welcome drinks such as tea, coffee, and water to customers.
• -Handle cashier duties, including billing and payment processing.
• -Supervise branch staff to ensure compliance with company rules and standards.
• -Drive sales performance to achieve branch targets.
• -Verify daily revenue against customer transactions and deposit all income into the companys account.
• -Calculate staff salaries and manage payroll for the branch.
• -Monitor employee attendance, including absences and lateness.
• -Prepare staff work schedules and manage shift arrangements.
• -Record branch financial transactions, including income, expenses, and petty cash.
• -Summarize and report daily and monthly sales results.
• -Manage back-office tasks such as inventory control and stock management.
• -Arrange customer appointments via phone, Line, and online platforms such as ChocoCard CRM/POS and SimplyBook.
• -Respond to customer inquiries via LINE OA, email, and provide after-sales service.
• -Coordinate and support management, marketing, and in-branch teams to motivate staff and encourage teamwork.
• -Handle employee and customer complaints and report issues to supervisors or management for resolution.

Job Description

• 1. Human Resources
• -Conducted end-to-end recruitment processes, including sourcing, screening, and scheduling interviews for various positions (service staff)
• -Administered payroll calculations and monitored employee attendance, leave records, tardiness,and overtime.
• -Managed employee welfare programs, including a 20% staff meal discount and provision of three daily meals.
• -Supported the organization and execution of internal corporate events, such as the annual staff New Year party.
• -Developed and maintained employee work schedules in alignment with operational requirements.
• -Prepared official HR documentation, such as employment certificates and labor registration/deregistration forms for migrant workers, in coordination with external agencies.
• -Initiated and facilitated staff training sessions on the use of the Loyverse POS system to enhance operational efficiency.
• -Acted as a liaison between staff and management by receiving employee concerns and coordinating appropriate resolutions with supervisors or executives.
• 2.Administration
• -Recorded and maintained daily financial transactions; prepared comprehensive daily and monthly sales reports.
• -Issued financial documents including invoices, receipts, and tax invoices.
• -Compiled and organized VAT purchase/sale documentation and tax invoice copies for submission to the accounting firm.
• -Coordinated with external accountants and suppliers to ensure accurate financial processing.
• -Managed operational expenditures, including utility payments, internet bills,and supplier settlements.
• -Prepared formal quotations for corporate catering services and wedding event proposals.
• -Assisted the sales department and contributed to brand image promotion through marketing and public relations activities.
• -Administered backend operations of the companys social media platforms and handled customer service and after-sales support.

Job Description

• - Arrange and organize products on display to create an appealing shopping environment that attracts customers.
• - Promote and sell consumer goods by engaging with customers and highlighting the benefits of each product.
• - Provide detailed product information, features, and current promotions to enhance customer understanding and drive sales.
• - Answer customer questions and address inquiries about products, ensuring they feel informed and confident in their purchasing decisions.