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Job Requirment

  • Position:

    Occupation:

    Others

    Sub Occupation:

    Others

Interested business type

  • Transportation

Job Location

Bangkok (All)

Latest Salary

20,000 - 25,000 THB

Job Type

Full time

Availability

within 7 days

Working Bangkok

Yes

Work Upcountry

Yes

Willing to work oversea?

Yes

Education

2025 - Mae Fah Luang University

Major:Bachelor of Laws
GPA 2.46 - Bachelor's Degree

Experience/ Internship

June 2024 toPresent  (1 Year 11 Month)
  • Last Position:
  • NS VIP Customer Support (VIP Store and Customer Care)

Job Description

  • Managed VIP-level store operations by responding to chats and making calls to resolve issues such as tracking package status, processing claims, handling returns, verifying delivery after successful status updates, and coordinating pickups for packages. - Evaluated product claims in cases of damage or loss. - Addressed customer and store complaints, including delivery personnel behavior, excessive claim requests, and other concerns. - Collaborated with the sales team to resolve issues for stores in accordance with standard operating procedures (SOP). - Prepared daily reports on vehicle pickups, package returns, and problematic packages for stores. - Contacted customers and stores to follow up on coordination outcomes. - Worked alongside other teams such as live chat and webform to address customer inquiries.
March 2024 toJune 2024  (4 Month)
  • Last Position:
  • Customer Service

Job Description

  • - Respond to chat and handle customer calls, such as order cancellations, refunds, address changes, and food tracking.
  • - Communicate with customers and riders via outbound calls to coordinate or request information for collaboration with relevant teams.
  • - Address customer complaints regarding issues such as rider behavior, payment concerns, and application problems.
  • - Coordinate and collaborate with other teams, including Jira, Payment, Rider, and Merchant.
March 2023 toMarch 2024  (1 Year 1 Month)
  • Last Position:
  • Content Moderator (Content Verification Officer and Audio Files)

Job Description

  • Review content in live streams from users to ensure compliance with company policies - Remove inappropriate and offensive comments on the platform - Deduct user points according to company regulations - Monitor audio files and conversations in the Hello Yo application to ensure adherence to company rules, deducting points from users for inappropriate language - Remove unsuitable content such as minors under 18 years old, drugs, violence, pornography, terrorism, suicide, gambling, and others.

Hard Skill

  •  - Power point / Beginner
  •  - Word / Beginner
  •  - Sale Force / Beginner
  •  - Google Sheet / Beginner
  •  - Excel / Beginner
  •  - Seller Center ( Shopee, Lazada, Tiktok ) / Beginner

Soft Skill

  •  - เรียนรู้ได้เร็ว
  •  - จัดการอารมณ์ได้ดี
  •  - มีทักษะการเจรจาต่อรอง
  •  - สามารถแก้ไขปัญาเฉพาะหน้าได้ดี
  •  - มี Service Mind
  •  - บริหารจัดการเวลาได้ดี
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