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Job Requirment

  • Position:

    Human Resources

    Occupation:

    Telecomm

    Sub Occupation:

    Others

  • Position:

    Call Center

    Occupation:

    Customer Service/CRM/Call Center

    Sub Occupation:

    Customer Service/CRM/Call Center Others

  • Position:

    Debt Collector

    Occupation:

    Training/HR/Recruiting

    Sub Occupation:

    HR Training

Job Location

Khon Kaen (Mueang Khon Kaen)

Latest Salary

15,000 - 19,000 THB

Job Type

Full time

Availability

Immediate

Work Upcountry

Yes

Education

2015 - Mahasarakham University

Faculty:Accounting and Management
Major:Bachelor of Accountancy
GPA 2.19 - Bachelor's Degree

Experience/ Internship

November 2023 toMarch 2024  (4 Month)
  • Last Position:
  • Leader Pizza & Kerry Contact Center
  • Business Type:
  • Telecommunication

Job Description

  • - Schedule shifts and manage Call Center staff
  • - Monitor and evaluate performance while providing guidance to enhance service quality
  • - Oversee the overall operations of the team, including supporting employees with difficult cases or complex complaints
  • - Review daily/weekly/monthly KPIs and prepare reports for management
  • - Coordinate with client departments to provide information and resolve issues accurately and in a timely manner
September 2023 toDecember 2025  (2 Year 3 Month)
  • Last Position:
  • QC / QA / Junior Trainer
  • Business Type:
  • Insurance

Job Description

  • Junior Trainer (September 2025 - December 2025) - Conducted product knowledge training for new and current employees - Supported the development of employees' sales skills - QA (January 2025 - August 2025) - Reviewed the quality of work produced by the QC team - Analyzed complex audio files and provided consultation to maintain work standards - Summarized quality results and presented to management - QC (September 2023 - December 2024) - Ensured compliance of telephone insurance sales files with the regulations of the Office of Insurance Commission - Reported inspection results for the team to improve quality.
October 2020 toAugust 2021  (11 Month)
  • Last Position:
  • Customer Service (Non-Voice)
  • Business Type:
  • Telecommunication

Job Description

  • Provided customer service and responded to inquiries through online channels such as Chat, Email, Facebook, and Pantip - Managed complaints, coordinated with relevant teams, and followed up until the customer received a resolution - Provided technical information or package details according to customer suitability - Oversaw special group customers while closely monitoring service quality - Recorded contact information and summarized service outcomes for internal use.
April 2019 toSeptember 2019  (5 Month)
  • Last Position:
  • Human Resources
  • Business Type:
  • Design/ Interior Design

Job Description

  • - Prepare salaries, overtime pay, compensation, and benefits in accordance with company policy.
  • - Recruit and select employees while overseeing the process of drafting employment contracts and various registration documents.
  • - Manage orientation, training, and organizational development activities.
  • - Responsible for the disbursement and management of office equipment inventory to ensure adequate availability for use.
  • - Administer human resources tasks as assigned by the manager while providing support to the team in urgent matters.
April 2018 toMarch 2019  (11 Month)
  • Last Position:
  • Human Resources
  • Business Type:
  • Retail

Job Description

  • - Prepare salaries, overtime pay, compensation, and benefits in accordance with company policy.
  • - Recruit and select employees while overseeing the process of contract preparation and various registration documents.
  • - Manage orientation, conduct training, and organize organizational development activities.
  • - Responsible for the disbursement of funds and maintaining an adequate inventory of office supplies for operational needs.
  • - Administer human resources tasks as assigned by the manager while providing support to the team in urgent matters.
  • - Temporarily serve as HR Manager during certain periods.

Hard Skill

  •  - Contract & Document Administration / Beginner
  •  - CRM / Helpdesk Tools, Chat & Email Support / Beginner
  •  - ระบบงาน HR ทั้งกระบวนการ / Beginner
  •  - Office Inventory Management / Beginner
  •  - Payroll Processing / Beginner
  •  - QA/QC Monitoring & File Analysis / Beginner
  •  - Recruitment & Onboarding / Beginner
  •  - Data Reporting & Performance Tracking / Beginner

Soft Skill

  •  - การแก้ปัญหาเฉพาะหน้า
  •  - การบริหารเวลาและจัดตารางกะ
  •  - ภาวะผู้นำ และการโค้ชทีม
  •  - การสื่อสารและประสานงาน
  •  - ขับรถได้ทั้งเกียร์ธรรมดาและออโต้
  •  - การจัดการอารมณ์และความกดดัน

Language skills

  • Speaking

  • Listening

  • Reading

  • Writing

  • Thai
  • Excellent
  • Excellent
  • Excellent
  • Excellent
  • English
  • Medium
  • Medium
  • Excellent
  • Excellent

Typing Skills

  • Thai : 35 words / min
  • English : 25 words / min
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