Job Description

• Responsible for providing personalized care and professional service to VIP guests from arrival through departure, with a strong focus on ensuring the highest level of guest satisfaction throughout their entire stay. Accountable for monitoring room readiness, amenities, and individual guest preferences to ensure that all arrangements meet the hotel’s service standards and the specific expectations of each guest.
• Responsible for coordinating closely with all relevant hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering, to ensure smooth daily operations and seamless service delivery. Handle guest concerns, complaints, and unexpected situations in a calm, polite, and professional manner, while consistently maintaining the positive image and reputation of the hotel.
• Responsible for collecting guest feedback, understanding guest needs, and utilizing this information to continuously improve service quality. Build and maintain strong relationships with guests to enhance trust, satisfaction, and long-term loyalty. Demonstrate strong problem-solving skills, adaptability, and the ability to work efficiently under pressure, while maintaining a genuine passion for exceptional hospitality service at all times

Job Description

• 1. Daily Operations Management•
• Supervise and monitor team performance to
• ensure compliance with company standards. • Plan
• work schedules, assign tasks, and oversee day-t- -
• day activities to maximize efficiency. 2. Quality
• Control & Service Excellence • Ensure high-quality
• service delivery and maintain customer
• satisfaction. • Handle on-the-spot issues quickly
• and professionally. 3. Coordination &
• Communication • Act as a bridge between
• management and operational staff. • Communicate
• company policies, procedures, and objectives
• clearly to the team. 4.Team Development &
• Leadership • Provide training, coaching, and
• motivation to team members. • Foster a positive
• working environment to encourage teamwork and
• productivity. 5. Accountability & Integrity •
• Demonstrate honesty, transparency, and strong
• responsibility in all duties. • Take ownership of
• tasks and ensure both Personal and team
• performance meet company goals. 6.6. Problem-
• Solving & Decision-Making • Analyze situations and
• make sound decisions under pressure. •
• Recommend improvements to enhance efficiency
• and overall performance

Job Description

• 1. Ticket Sales & Issuance •
• Accurately and efficiently sell and issue tickets to
• customers. • Verify ticket details before delivering
• them to customers. 2. Customer Service &
• Information • Provide clear information about ticket
• types, prices, promotions, and packages. • Explain
• terms and conditions related to ticket usage in a
• professional manner. 3. Financial Handling •
• Handle customer payments accurately and issue
• receipts. • Ensure proper cash handling, record
• daily sales, and maintain transparency. 4. Ticket
• Control & Verification • Monitor ticket inventory
• both in the system and in physical stock. • Prevent
• errors, misuse, or loss of tickets. 5. Coordination
• with Other Departments • Work closely with front
• desk and operations teams to ensure smooth
• service flow. • Report sales performance and any
• issues to supervisors promptly. 6. Accountability &
• Integrity • Perform duties with honesty, precision,
• and punctuality. • Take full responsibility for all
• ticketing transactions and financial matters